Line Worker Customer Service

Arthur Randall III

Holly Springs, NC ***** • 252-***-**** • ***************@*****.***

Professional Summary

Entrepreneurial business professional with over 4 years experience possessing a strong emphasis in marketing and merchandising, store & territory management, client-vendor relations, business start-up and development, and ability to quickly implement specific and timely service programs to maximize sales. To pursue a career that allows me to utilize my creative, customer service, and technical skills, and also to obtain new skills which allow me to grow and advance in my career. Skills

Business Decision Advisement

Program Planning

Wide knowledge of and administrative

regulations, programs and policies

In-depth knowledge of human resources

administration, budgeting, community

development

Familiarity with grants application

procedures

Ability to analyze work of professional and

technical personnel

Resource Coordination and Allocation

Computers and Technology

Database and Client Management Systems

Ability to problem solve

Work Experience

Production Line Worker, 06/2016 to 08/2017

Moen INC – NC

Maintained maximum organization and productivity by properly sorting project components on work tables.

Inspected final products to assess compliance with quality standards and established tolerances.

Prepared reports and technical documentation of day-to-day production processes. Documented production information via daily system logs and discussed issues with management.

Manager of Business Development, 05/2018 to Current The Fish Market – Apex, NC

Responsible for handling and safeguarding currency Built relationships with customers and community to establish long-term business growth. In charge of making 40% of the daily orders

Developed deep understanding of customer needs, priorities and pain points to deliver customized service.

Collaborated with sales, marketing and other internal teams to meet shared goals. Resolve customer issues and answers questions to ensure a positive customer experience Hired, supervised and coached [Number] employees on sales strategies to optimize performance.

Manager of Business Development and Operations, 03/2022 to Current The Fish House - Eatery – Apex, NC

Established relationships with key decision-makers within customer's organization to promote growth and retention.

Researched and identified opportunities for account growth, account penetration and market expansion.

Reached out to potential customers via telephone, email and in-person inquiries. Negotiated and closed long-term agreements with new clients in assigned territory. Worked with existing customers to increase purchases of products and services. Education

Master of Arts: Public Administration, Expected in 05/2023 North Carolina Central University - Durham, NC

Dean's List - Spring 2021

Dean's List - Fall 2021

Dean's List - Spring 2022

3.5 GPA

Bachelor of Art: Mass Communication, Public Relations, 05/2020 North Carolina Central University - Durham, NC

GPA: 3.0

Associate Degree: General Studies

Glendale Community College - Glendale, Arizona

Activities/ Accomplishments

Omega Psi Phi Fraternity, Incorporated, 2019

President of Habitat for Humanity - 2019

Student Athletic Committee (S A C) - 2019

Football Captain, 2019- 2020

Writer for the NCCU Campus Newspaper, 2019

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