Assistant Remote Representative

Shonette Bruce Conyers, Georgia ***** 678-***-****

Experience

I.R.S 08/2022

Contact fraud Representative Remote

Provide administrative and technical assistance to individuals over the phone.

Assist in preparing, forms and documents needed to meet reporting requirements or to support claims.

Follow up on or expedite action on pending cases

Investigate fraud cases from start to finish.

Sykes 09/2021-03/2022

Customer Service Representative Remote

Accurately open and close accounts in accordance to operating controls.

Assist customers with telephone inquiries to provide solutions to their banking needs

Demonstrates knowledge and understanding of the account system database to manage and maintain customer information.

Full Range Counseling 06/2013-08/2021

Medical Office Assistant Remote

Organize and schedule appointments for therapist

Ensured daily medical records are pulled and organized correctly.

Processed financial information and transactions for medical billing.

T-Mobile 11/2011- 06/2013

Assistant Store Manager Lawrenceville, GA

Recruit, hire, and oversee training for staff

Receiving new merchandise shipments, and preparing them for the selling floor

Assisting with the execution of merchandise price changes and signing selling events

Total receipts and balance against sales, deposit receipts, payroll, timesheet and lock facility at end of day

American Express Call Center 10/2010- 11/2011

Travel Counselor Specialist Lawrenceville, GA

Timely and accurate completion of travel arrangements for our clients.

These duties include international and domestic reservations, with a key focus on air, car, and hotel.

Saber, Saturn and GDS was the base use of this job.

Education

06/2018: Ashworth College. Norcross, GA

Major: Business

Intermediate Computing Program Certificate 1998

Travel & Tourism Certificate 06/1994

Travel Agent Certificate 3/2011

Notary Certification 07/2021

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