Entry Clerk Customer Representative

Highly skilled, detail-oriented professional with persuasive communication skills and a problem-solving attitude. Experience as a customer service representative with the ability to develop meaningful relationships with consumers over the phone. Experienced with strong attention to detail who can excel under pressure. Significant accomplishments in punctuality and increased customer satisfaction. Led a team of 18 representatives that generated the highest revenue till date.

EMPLOYMENT

JUNE 2019 TO OCTOBER 2022

CUSTOMER SERVICE REPRESENTATIVE.

JOVETEE CONSULTS MD.

Supervising day-to-day operations in the customer service department.

Creating effective customer service procedures, policies, and standards.

Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

Maintaining accurate records and documenting all customer service activities and discussions.

Assessing service statistics and preparing detailed reports on your findings.

Training new customer service agents.

Staying informed on the latest industry techniques and methods

JUNE 2017 TO April 2019

DATA ENTRY CLERK

HOME DEPOT GA.

. Maintains database by entering new and updated customer and account information.

. Establishes entry priorities

. Processes customer and account source documents by reviewing data for deficiencies.

. Developing and documenting knowledge into useful contents.

. Purges files to eliminate duplication of data.

. Verifies entered customer and account data by reviewing, correcting, deleting or reentering data..

FEBRUARY 2015 TO MAY 2017

INVENTORY ANALYST

HOME DEPOT

Reviewed purchase orders to ensure they are accurate before processing them suppliers.

Allocating resources and forecasting future sales.

Barcodes implementation and control.

Replenishment process.

Report product issues to merchandising team for immediate resolution.

Communicate inventory complex problem to manager immediately.

CUSTOMER REPRESENTATIVE

EMORY UNIVERISTY HOSPITAL MID TOWN GEORGIA

SEPTEMBER 2013- JANUARY 2015 GA

Provide primary customer support to internal and external custoREmers

Resolve concerns with services

Recommended potential services by collecting clients information and analyzing their needs.

Consulted with customers regarding needs and addressed concerns.

Processed customer account changes with proprietary software.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assisted customers with making payments or establishing payment plans to bring accounts current.

EDUCATION

KENESSAW STATE UNIVERSITY, GA.

BACHELOR OF BUSINESS ADMINISTRATION IN INFORMATION 05/2019 SECUITY &ASSURANCE

SKILLS

Compliance

Leadership skills

Data Management

Information verification

Interpersonal Communication

Customer Service

Client Service

Exceptional oral and written

Information Verification

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