Assistant Manager Customer Service
Resume:
Wayleen Mckenzie
Virginia Beach, VA, *****, US
***************@*****.***
Work Experience
**/**/**** - **/**/2021
ExxonMobil, Assistant Manager
Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers.
Enforce safety, health, and security rules.
Inventory stock and reorder when inventory drops to a specified level.
Keep records of purchases, sales, and requisitions. Estimate consumer demand and determine the types and amounts of goods to be sold.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Examine products purchased for resale or received for storage to assess the condition of each product or item.
Instruct staff on how to handle difficult and complicated sales. Establish credit policies and operating procedures. Assign employees to specific duties.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Review inventory and sales records to prepare reports for management and budget departments.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Education
Strayer University, Bachelor's Degree in General
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