Assistant Manager Customer Service

Kyle L. Buhrer

***** ****** ** *** ***, Overland Park, KS 66221 913-***-**** **********@*****.*** EDUCATION

University of Kansas December 2017

Bachelor of Arts Economics GPA: 3.6

WORK EXPERIENCE

Financial Analyst April 2022 - Present

Oracle Cerner Kansas City, MO

• Prepare monthly/quarterly budget reports and present to management.

• Forecast capital expenditure based on spending from past years, data collection, business trends

• Reconcile and maintain operations spending and capital forecasts

• Prepare ad-hoc analysis in support of the department

• Analyze costs to recommend efficient and cost-effective ways to spend

• Develop models for our partners like the VA to decrease unnecessary travel, waste of resources, and optimize profitability

• Use Excel, PowerBI, and tableau to better illustrate and understand data Credit Analyst March 2020 – April 2022

Bank of America Kansas City, MO

• Cultivate and grow relationships with prospective and current clients.

• Manage client’s complaints by identifying the issue, suggest a solution, set expectations, and follow-up

• Help clients with their financial goals by listening, showing empathy, and recommending products/services. Assistant Manager March 2018 – February 2020

Great Southern Bank Olathe, KS

• Build lasting and memorable relationships with great customer service.

• Analyze customer’s financials to help them achieve their goals and place them with the right product or service.

• Supervise the daily branch operations and the team at the branch. Intern May - December 2014

Marriott International Overland Park, Kansas

• Shadowed and worked in several departments of the hotel.

• Handled guest complaints, analyzed daily operations, trained new hires, and gained experience in hotel management.

• Was hired for the fall after interning for the summer. ACADEMIC EXPERIENCE

Senior Directed Study August - December 2016

The University of Kansas

• Studied income inequality in America with Dr. Brian Staihr, economics undergraduate program director.

• Researched and wrote papers analyzing economic theories and applied those to Dr. Staihr’s research. Course - Starting Your Own Business August – December 2016

• Built a business plan for a new venture with two classmates. Developed a business concept, competitive analysis, business model canvas, marketing plan, and financial statements.

• Placed 2nd out of 75 student teams and won the Mark L. Morris, Jr. New Venture Development Award. RELEVANT SKILLS AWARDS AND SCHOLARSHIPS

Stata statistical software Mark L. Morris, Jr. New Venture Development Award

Financial Statements - Placed second out of 75 teams for new venture development.

Economic and statistical analysis Rebel Challenge Scholarship

Microsoft Excel, Office Suite - Awarded scholarship to UNLV for GPA, ACT score and class rank

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