Safi, Jalaluddin

Hayward, CA 267-***-****] jalaljurratl @gmail.com

SKILLS AND QUALIFICATION

-CA Guard Card

-Excellent customer service

-Good verbal communication

- Strong time management

-Team player and a people person

-Problem solver and a good listener

- Organized and detail-oriented

- Takes direction well

-Able to stay calm a stressful situations

- Works well in a fast-paced environment

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PROFESSIONAL EXPERIENCE

Security Guard

- Worked event security for high volume and fast-paced events assisting

hundreds of patrons with questions and concerns by providing clear

and concise information

-Provided military advice to Minister and his team

- Inspected patrons and their belongings for prohibited items with a

friendly and courteous attitude

-Coordinated with a team to secure various posts in the venue to ensure

safety

- Maintained excellent customer service while upholding strict policies

and procedures

- Investigated illegal or suspicious activities.

- Responded to emergencies to provide assistance.

-Monitored access or flow of people to prevent problems.

-Prevented unauthorized individuals from entering restricted areas.

Customer Service

-Dealt with customer grievances in a professional and friendly

demeanor

- Trained new employees on customer service responsibilities

-Conferred with customers by telephone or in-person to provide

information about products or services, take or enter orders, cancel

accounts, or obtain details of complaints.

-Checked to ensure that appropriate changes were made to resolve

customers' problems.

-Kept records of customer interactions or transactions, recording details

of inquiries, complaints, or comments, as well as actions, are taken.

-Completed contract forms, prepared change of address records, or issue

service discontinuance orders, using computers.

- Observed, received, and otherwise obtained information from all

relevant sources.

+ Communicated with people outside the organization, representing the

organization to customers, the public, government, and other external

sources.

WORK HISTORY

Military advisor Ministry of Defense Kabul, AF January 2016 —

August-2021

Security Aid with CEO of Minster officer Ministry of Defense Kabul,

AF Jan- 2010 — Dece 2015

Aid with President advisor in security section Ministry of Defense

Kabul, AF Jan 2002 — December. 2009

EDUCATION & CERTIFICATIONS

Indian Institute Of Management& Technology Diploma, J.

computer science Chennai university 2019

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