Skills

PERSONAL PROFILE I am an ambitious hardworking young lady, a self-motivated, goal oriented individual who can withstand all kinds of tempests. I stop at nothing to achieving the desired goals that result in impressive productivity. I strive to learn and grow, a hungry individual who is always looking for a challenge to enhance my skills and knowledge. I'm a good communicator who adapts easily to different kinds of environment. I have good telephone etiquette. I have developed a desire to work in the corporate industry to gain more knowledge. I can speak isiXhosa, Sesotho, IsiZulu and English fluently. I completed N6 Certificate Business Management and also Higher Certificate in Tourism Management. I am looking for a permanent position and/ any internship programme. SKILLS AND COMPETENCIES

Excellent

Communication skills

Excellent

Hardworking

Very Good

Proactive

Very Good

Computing Skills (Microsoft word, Excel, PowerPoint) Very Good

Flexible and Trustworthy

Excellent

Friendliness

Excellent

Decision Making

Very Good

Excellent people skills

Excellent

Sales trends

Very Good

SBEKEZELO NOMPUMELELO

BOTHA

Administrator

Address 12 Napier Road, Virginia, Free State, 9430 Phone 060-***-****

E-mail adtx67@r.postjobfree.com

Work History

Education

Multi-tasking strength

Very Good

Cash Handling

Excellent

Exceptional customer service

Excellent

Sales training

Very Good

Professional demeanor

Excellent

2021-07 - 2021-11 Sales Associate

Sportscene, Welkom

Engaged with customers to build rapport and loyalty. Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging. Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Maintained calm demeanor and professionally managed issues in busy, high- stress situations.

Processed product returns and assisted customers with other selections. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Maintained customer satisfaction with quick and professional handling of product returns.

Provided positive first impressions to welcome existing, new and potential customers.

Solved customer challenges by offering relevant products and services. Answered customer questions about sizing, accessories and merchandise care. 2021-01 - 2021-07 Intern

Sportscene Goldfields Mall, Welkom

Sorted, organized and maintained files.

Provided clerical support, addressing routine and special requirements. Distributed office supplies and files for staff.

Maintained office schedule and calendar of workflow and meetings. Assisted with projects by applying strong analytical skills and studies. Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Generated reports detailing findings and recommendations. Software

2010-01 - 2014-11 Hentie Cilliers Hoerskool, Jeppe College English (HomeLanguage), Business Studies, Geography, Life Sciences, Afrikaans

(FirstAdditionalLanguage) Life Orientation and

2015-01 - 2015-12 Matric Rewrite Certificate

Goldfields TVET College

Geography, LifeSciences and BusinessManagement

2016-02 - 2016-11 Goldfields TVET College

Business Management N4 Subjects: Intro Computer, Intro Accounting, Entrepreneurship and Business Management and Communication. 2019-02 - 2019-11 Business Management

University of South Africa

N5 & N6 Modules: Entrepreneurship and Business Management N5 & N6; Sales Management N5 & N6; Computer Practice N4 & N5; Financial Accounting N4 & N5 2020-02 - 2021-01 Higher Certificate: Tourism Management Modules: Travel Operations, Practicing Workplace English, Ethical Info & Communication Technologies for development solutions, Intro to Financial Accounting and Management, Customer Service in Tourism. Microsoft

Excellent

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