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Assistant Manager Customer Service

Location:
Al Dafna, Qatar
Posted:
December 09, 2022

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Resume:

Overall in charge of the hotel

Handling bookings, reservations, guest check-ins &

checkouts

Maintaining cleanliness of the restaurant, kitchen,

rooms and beach area

Handling sales cash, petty cash and purchasing

MANAGER

RIVETHI BEACH BOUTIQUE,

HULHUMALE,,REPUBLIC OF MALDIVES AUG 2017 – JUNE 2019

In-charge of the Supermarket and overlooking the Restaurant

Odering of stocks and ensuring all racks are clean and well stocked

Checking expiry dates and dealing with suppliers

Maintaining sales records and petty cash

Maintaining cleanliness of the entire area

Also worked as Manager at the Hills Academy

MANAGER

THE HILLS SUPERMARKET & HILLS RESTAURANT

NUWARA ELIYA, SRI LANKA SEP 2020 – APRIL 2021

In charge of the Bar, Fine Dining Restaurant and the Casual Dining Room.

Maintaining Health & Hygiene standards as per the Covid – 19 regulations.

Maintaining Grooming and cleanliness of staff

Conducting training of staff

Maintaining cleanliness of all responsible areas

Ensuring a smooth service

RESTAURANT & BAR SUPERVISOR

THE HILL CLUB

NUWARA ELIYA, SRI LANKA APRIL 2021 - PRESENT 2021

OBJECTIVE

WORK EXPERIENCE

BABA LAKSHAN MORSETH

HOBBIES

CUSTOMER SERVICE

■ ■ ■ ■ ■

TEAM WORK

■ ■ ■ ■ ■

LANGUAGE

■ ■ ■ ■ ■

BASIC COMPUTER

■ ■ ■ ■ ■

CREATIVITY

■ ■ ■ ■ ■

SKILLS

LANGUAGES

ENGLISH ■ ■ ■ ■ ■

SINHALA ■ ■ ■ ■ ■

TAMIL ■ ■ ■ ■ ■

ARABIC ■ ■ ■ ■ ■

MALAY ■ ■ ■ ■ ■

No.47,Water Field Drive, Nuwara Eliya, Sri Lanka

+94-76-255-****

adtx59@r.postjobfree.com

CONTACT

To enhance my professional skills, capabilities and knowledge in an organization

which recognizes the value of hard work and trusts me with responsibilities and

challenges.

Handling food & beverage service and outdoor catering

Menu planning, checking and ordering of stocks and settling

of suppliers bills

Handling the cashier and accounts

RESTAURANT MANAGER

PALM COURTS POOL SIDE RESTAURANT,

KUALALAMPUR, MALAYSIA OCT 2011 – SEPT 2013

Ensuring food display showcases and bottle coolers are well

stocked and clean at all times

Ensuring all K.O.T/B.O.T are raised and bills properly settled

Taking orders from room guests and ensuring food service

on time

PASTRY SHOP / ROOM SERVICE IN CHARGE

THE GLOBAL TOWERS HOTEL,

COLOMBO, SRI LANKA MAR 2014 – NOV 2014

Supervising the main restaurant, ala'carte restaurant, room

service and the lobby lounge

Handling banquet functions, conferences & seminars

Maintaining SOP procedures cleanliness of all outlets and

staff grooming standards

FOOD & BEVERAGE SUPERVISOR

ARALIYA GREEN HILLS HOTEL,

NUWARA ELIYA, SRI LANKA NOV 2014 – NOV 2015

In charge of the restaurant and bar

Menu planning

Arranging banquet functions

Maintaining health & hygiene standards & grooming standards

Preparing staff schedules and staff training

Ensuring smooth operation

STAMFORD STAR HOTEL

NUWARA ELIYA, SRI LANKA NOV 2015 – JUNE 2017

RESTAURANT MANAGER

In charge of the Main Restaurant, Supper Club, Coffee Shop,

Bar & Lounge

Supervising Banqueting functions, conferences & seminars

Maintaining SOP standards and cleanliness of the outlets

In charge of the Main Restaurant, Bar & Coffee Lounge

Maintaining health & hygiene standards

Preparing staff schedule and training

Ensuring guest satisfaction

In charge of the family section

Taking orders and ensuring timely service

Maintaining cleanliness of the Restaurant

In charge of stocks and ordering of stocks

Ensuring all racks are neatly stacked and well cleaned

Programming and updating all cash register machines

Settling suppliers bills on time

customers Printing bills and collecting cash from

Settling suppliers bills

CENTO PER CENTO – ITALIAN FINE DINING RESTAURANT,

RIYADH, KINGDOM OF SAUDI ARABIA FEB 2008 – APR 2011

CAPTAIN WAITER

THE GRAND HOTEL

NUWARA ELIYA, SRI LANKA OCT 2004 – JAN 2006

RESTAURANT & BAR SUPERVISOR

CO-OP CITY SUPERMARKET,

NUWARA ELIYA, SRI LANKA MAR 2002 – OCT 2004

CASHIER / MANAGER

ROYAL SUPERMARKET,

NUWARA ELIYA, SRI LANKA FEB 1999 – FEB 2002

CASHIER

GALWAY FOREST LODGE,

NUWARA ELIYA, SRI LANKA DEC 1997 – FEB 1999

RESTAURANT & BAR SUPERVISOR

RESTAURANT & BAR SUPERVISOR

THE NUWARA ELIYA GOLF CLUB

NUWARA ELIYA, SRI LANKA JAN 1997 – DEC 1997

Supervising the Main Dining Hall & Bar

Assisting in special events after golf competitions

Also worked in the office as typist clerk and filing

JETWING ST.ANDREWS HOTEL,

NUWARA ELIYA, SRI LANKA AUG 1994 – DEC 1996

RESTAURANT SUPERVISOR

In charge of the Restaurant & Conference Hall

Maintaining health & hygiene and cleanliness

Ensuring guest satisfaction and smooth operation

In charge of the Mini bars

Worked for banquet functions

MINI BAR STEWARD

HOLIDAY INN,

COLOMBO, SRI LANKA FEB 1984 – NOV 1985

In charge of the shift

Worked in the Coffee Shop & French Restaurant

Worked for banquets and outdoor caterings

WAITER

Order taking and food running

Maintaining cleanliness

THE CHINESE ORCHID RESTAURANT,

COLOMBO, SRI LANKA JAN 1986 – MAY 1987

I am a Pioneer Staff

Bartender at the Poolside Bar and also sales champion

Also worked at the Room Service and Banquets

STEWARD

THE COLOMBO HILTON,

COLOMBO, SRI LANKA MAY 1987 – JAN 1990

SHIFT LEADER

HOTEL ALHAMRA SOFITEL,

JEDDAH, KINGDOM OF SAUDI ARABIA. JAN 1990 – MAR 1994

SIGNATURE

DATE

Date of Birth : 14th June, 1963

Marital Status : Married

Nationality : Sri Lankan

N.I.C. No : 631662579V

Passport No. : N5050231

PERSONAL DETAILS

INSTITUTE OF COMPUTER TECHNOLOGY – NUWARA ELIYA, SRI LANKA

Diploma in Basic Hotel Management APR – JUL 1982

Diploma in Basic Computer AUG – DEC 1997

MARIST TRAINING CENTER - COLOMBO, SRI LANKA

Passed G.C.E O/L examination with credit passes in English and Sinhala

COURSES ATTENDED

PAYNTER’S MEMORIAL SCHOOL

NUWARA ELIYA, SRI LANKA JAN 1969 – DEC 1980

SCHOOL ATTENDED

EDUCATION

Started work as a Trainee Assistant Steward

Taking orders, food & beverage service

Maintaining cleanliness

STEWARD

HOTEL RENUKA.

COLOMBO, SRI LANKA JAN 1983 – JAN 1984



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