Nicholas Lam

949-***-**** adtx4q@r.postjobfree.com

EDUCATION & LICENSES

Cal State University Fullerton California Bureau of Real Estate Department of Insurance May 2005 B.A. in Psychology March 2006 CA Broker / Officer February 2012 L&H / P&C WORK EXPERIENCE

LQNN, Inc Socal Sales Lead Garden Grove, CA 09/18 – 03/22

• Managed over 100 retail locations, including Costco, 99 Ranch and majority of Asian Retailers

• Obtained new accounts through scheduled meeting with Buyers to introduce Lee’s products

• Managed demonstration teams who sampled foods to consumers in markets to increase Sales #’s

• Interfaced with only managers of retail locations to foster better business relations daily

• Averaged over 135K in monthly sales for nearly 2.5 years Hyundai Motor America Consumer Affairs Manager Fountain Valley, CA 08/17 – 11/17

• Handled inbound customer service inquiries that involve complex and escalated customer issues

• Interfaced with car dealers, customers and independent repair shops to facilitate the diagnosis/repair of mechanical concerns

• Resolved complaints, such as cost of repairs, dealer complaints, recalls, sales transactions, back ordered parts, etc

• Handled communications and initiated assistance from internal field service engineers to conduct appropriate inspections to prevent vehicle repurchases Auto Club of Southern California (AAA) Life Agent Huntington Beach, CA 01/16 – 02/17

• Tailored AAA Life insurance policies to members visiting the branch

• Applied Industry specific product knowledge to ensure accurate life quotes and calculated premiums

• Established member trust while providing remarkable and legendary service

• Educated members in all steps of required physical exams and scheduled routine medical exams Farmers Insurance Co. Insurance Producer (All Lines) Costa Mesa, CA 05/12 -12/16

• Successfully sold auto, motorcycle, homeowners and commercial insurance policies

• Effectively handled all customer requests and cross sold necessary products as needed

• Established rapport quickly and efficiently in order to close the sales over the phone

• Obtained new commercial business by scheduling meetings with owners to increase overall sales Mitsubishi Motors of North America (MMNA) Call CTR Supervisor Cypress, CA 09/08 – 08/11

• Managed 15 inbound Level 1 agents in call center environment

• Addressed all product related issues, warranty questions, dealer conflicts at customer requests

• Effectively handled all escalations consumers had regarding their Mitsubishi vehicles

• Provided mentoring and monthly training sessions to agents to improve handling of calls received

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