Delivery Driver Customer Service
Resume:
Alfonso Barron Astorga
*********@*****.***
Career Objective:
Seeking a position where I can continue to use my expertise in culinary, and management to lead a strong team in order to ensure smooth operations and an overall high-quality dining experience as well as to build a professional growth within the company.
Education:
Hawthorne High School, Hawthorne, CA (2002-2006)
• High School Diploma
Experience:
Sunrise Senior Living Center, Sandy, UT (2/2022 – Present) Lead Cook
• Performing and coordinating food preparation so that food meets and/or exceeds quality, quantity and service schedule requirements and hospitality service standards for the community.
• Coordinating and supervising shift operations
• Assist Dining Service Coordinator with controlling food costs and inventory, Sysco and produce order
• Ensure all special dietary needs are met and prepare texture modified food as directed.
• Maintain a clean and sanitary environment
• Follow the specially prepared Sunrise menus and production sheets to maintain the highest possible quality and consistency.
• Ensure compliance with all record keeping, food safety and risk management requirements are maintained by all staff.
• Ensure and maintain all required Sunrise trainings are up to date. Sunrise Senior Living Center Corporate, West Los Angeles Region, CA (11/2021 – 2/2022) Senior Float Cook
• Assist Sunrise Communities in the West LA Region who are short staffed by performing and coordinating food preparation so that food meets and/or exceeds quality, quantity and service schedule requirements and hospitality service standards for the community.
• Coordinating and supervising shift operations
• Assist Dining Service Coordinator with controlling food costs and inventory, Sysco and Produce orders
• Ensure all special dietary needs are met and prepare texture modified food as directed.
• Ensure compliance with all record keeping, food safety and risk management requirements are maintained by all staff.
• Follow the specially prepared Sunrise menus and production sheets to maintain the highest possible quality and consistency.
Sunrise Senior Living Center, Hermosa Beach/Santa Monica, CA (2/2021 – 11/2021) Lead Cook
Alfonso Barron Astorga
*********@*****.***
• Performing and coordinating food preparation so that food meets and/or exceeds quality, quantity and service schedule requirements and hospitality service standards for the community.
• Coordinating and supervising shift operations
• Assist Dining Service Coordinator with controlling food costs and inventory
• Ensure all special dietary needs are met and prepare texture modified food as directed.
• Follow the specially prepared Sunrise menus and production sheets to maintain the highest possible quality and consistency.
• Ensure compliance with all record keeping, food safety and risk management requirements.
• Ensure and maintain all required Sunrise trainings are up to date. Cook (10/2019-6/2021)
• Prepare and serve quality food to senior residents.
• Ensure all special dietary needs are met and prepare texture modified food as directed.
• Follow the specially prepared Sunrise menus and production sheets to maintain the highest possible quality and consistency.
• Ensure compliance with all record keeping, food safety and risk management requirements.
• Ensure and maintain all required Sunrise trainings are up to date. Dining Room Care Manager (4/2019 - 10/2019)
• Maintain proper dining room set up and served as a role model in providing dining services to residence.
• Assist with training team members.
• Monitor appropriate checklists in support of the dining area cleanliness, readiness and standards.
• Responsible for handling all food and beverages in accordance with sanitary procedures and standards.
• Ensure Compliance with all federal, state and local regulatory procedures regarding food service.
Dishwasher (2/2019 – 4/2019)
• Maintained a clean kitchen, properly washed and sort soiled dishes, and prepped food as needed.
• Set up dish stations, including dish machines and sinks.
• Maintained cleaned and dry floors throughout the shift.
• Changed water of machines and sinks every two hours, or more often as required by business levels, and properly used chemical dilutions set by EcoLab.
• Assist in the timely storing of food deliveries and maintained the organization of storage shelves and refrigerated/freezer storage.
• Assist in food prep and any other duty set forth or requested by the cook/lead cook, as needed. MTXX Express, Inglewood, CA (2014-2019)
Delivery Driver
Alfonso Barron Astorga
*********@*****.***
• Loading, transporting, and delivering items to clients or businesses in a safe, and timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Accepting payments for delivered items, as needed.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.
• Preparing reports and other documents pertaining to deliveries. La Pizza Loca, Inglewood, CA (2012-2014)
Pizza Delivery Driver
• Checking orders before delivery to ensure that the correct products have been made, and that charges are accurate.
• Transport items to customers at their desired locations in timely manner.
• Managing cash and card payments upon delivery, as needed.
• Adhere to road and traffic regulations.
• Provide excellent customer service by responding to customer’s questions and complaints. Rally’s Hamburgers Inc., Inglewood, CA (2005-2012) Shift Manager (2007-2012)
• Assisted with the execution of daily restaurant operations through training, supervision and team building.
• Ensured a positive experience for guests by overseeing all aspects of the dining experience and resolved any concerns while adhering to the company policy and standards of behavior.
• Establish tasks for employees to ensure a clean workspace, this includes stocking supplies and maintain a clean dining and workspace environment.
• Pulled reports to track labor and food costs.
• Count money in cash drawers at the beginning and end of shifts to ensure the amounts are correct and the change is adequate.
• Maintained a professional relationship with all staff by setting professional boundaries and encouraged professional growth with each team member by providing positive feedback. Cashier (2005-2007)
• Handle cash, and or credit transactions with customers.
• Provided excellent customer service by taking orders in a professional manner in a drive thru setting as well as face to face.
• Maintained a clean and tidy workspace.
• Answer customer questions and refer to a manager if answer is not resolved.
• Packed/bagged food items to serve to customers.
Skills:
• Bilingual (Spanish)
• Sysco, MBM, and Sygma ordering system.
• Computer Skills
• Management and leadership skills
Alfonso Barron Astorga
*********@*****.***
Certifications:
• ServSafe Food Handlers (2022-Utah, 2019- California)
• First Aid and CPR Training (2021)
Contact this candidate