Assistant Manager Patient Service
Resume:
Dale Wiseman
Hannibal, Mo.
************@*****.***
P R O F E S S I O N A L E X P E R I E N C E
Holiday Retirement, Curtis Creek, Quincy, Illinois
General Manager, May 2021- June 2022
Set community goals & culture by providing leadership & vision.
Be responsible for community financial performance through occupancy & revenue growth & expense mgmt. to achieve net operating income growth.
Develop & implement quarterly business plans to maintain high occupancy & achieve financial goals–budgeting, monitoring & corrective action planning.
Handle all aspects of community talent mgmt., including hiring, discharging, coaching & performance tracking employees.
Develop employee culture of excellence through established training programs, employee town hall meetings, staff development, performance management & communication.
Maintain high occupancy through the development & implementation of a sales & marketing program. Meet with & lease apartments to potential residents.
Provide tours, negotiate/sign leases, & make sales calls.
Establish positive relationships with residents by attending community events, holding meetings with residents & advisors, proactively identify problems & implementing corrective actions to ensure resident engagement, independence & happiness.
Ensuring the building, equipment & service levels are maintained in order.
Develop & maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
SPECS, Quincy, Illinois
Optician, July 2020 to March 2021
Finish Optician to fabricate lenses from edging to Finished Eyeglasses
Frame Styling, Recommending Lens Options to enhance a patient experience
Measuring of all styles of Lenses to meet a patient’s Lifestyle needs
Lowes, Hannibal, Mo.
Dept Supervisor, Feb 2019 to July 2020
Supervise 10 Associates with Daily sales
Sales of Appliances, Kitchen Cabinets & Millwork
Scheduling, Budgeting for Sales & Expense Control
Bard Optical, Peoria, Illinois
Area Manager, Nov 2017 to Jan 2019
Monitor and achieve Sales growth and other performance goals set by the Home Office.
Ensure highest quality patient service.
Partner with Director of Sales to recognize and reward top sales performers.
Provide Sales training and development of area offices.
Complete Annual Sales Budgeting
Recruitment of Manager, Opticians and Optometrist for each location.
Conducted Office Audits to ensure proper Operational guidelines are met.
Evaluate performance of Managers and Opticians to provide motivational coaching and professional development.
Menards, Quincy, Illinois
Kitchen Design, Appliance Sales, Nov 2016 to Nov 2017
Computer Software Kitchen Design
Perform Sales Floor work for all Kitchen Appliances.
Assistant Manager of Dept.
QUINCY MEDICAL GROUP, Quincy, Illinois
Director of Optical, Dec 2010 – Aug 2016
Managed staff, prepared work schedules and assigned specific duties for six opticians in two locations.
Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and improvement.
Directed and coordinated activities of two Optical Departments concerned with the production, frame purchasing, pricing and sales of Optical goods exceeding $1.3 Million.
Performed sales floor work, such as greeting or assisting customers, fitting and dispensing eyewear.
Recommended locations for new facilities, oversee the remodeling or renovating of current facilities. Opened second location in mid 2011, HQ eyes inside the Hannibal Clinic, Hannibal, Mo.
Planned store layout and designed displays to meet the needs of the patients and their lifestyle.
WAL-MART STORES INC.
Market Manager, Dec 1990 – May 2009
Directed the hiring, training, conducting performance evaluations of Vision Center Managers, sales staff and oversee the daily activities of up to 17 stores.
Evaluated the financial aspects of optical sales exceeding $11 million, setting budgets, expenditures and profit-loss responsibility.
Consulted with buying personnel to advise regarding the types of frame and lens products or services expected to be in demand for various regions of the country.
Recruitment of over 200 Optometrist covering several States.
Recipient of the Prestigious Sam M. Walton Leadership Award given for recruitment and mentoring of managers promoted to higher levels within the Optical Division.
Twice awarded Market Manager of the Year. Numerous Quarterly awards for Sales and Profit.
E D U C A T I O N
Quincy College, Quincy, Illinois
52 hours of General Studies
A D D I T I O N A L S K I L L S
Adept with Word Software.
Proficient written and verbal communication skills.
123 Paulina Dr. Hannibal, Mo. 217-***-**** ************@*******.***
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