**** * ******** **.

Rogers, AR *****

(H) 479-***-****

(C) 479-***-****

E-mail:

adtx2m@r.postjobfree.com

Zaharenia Doyle

Overview Lead and coach sales team to exceed goals and objectives. Develop plans and strategies to maximize sales for a nationwide provider of retail services. Personal and departmental account management with emphasis on service, exceeding expectations, and execution. Direct responsibility for personnel management and operational efficiency. Experience 2010-Present CaseStack, LLC. Fayetteville, AR Carrier Representative II

Leader in front-line, customer-focused sales effort while encouraging minimum GP goals with account representatives.

Utilize Retail Link, One Network, Walgreens Supplier Net, C3 Reservations, Amazon, Costco for appointments.

Negotiate carrier rates under the real-time market trends and maximizing department GP.

Possess strong analytical and problem-solving skills.

Provide exceptional customer service with working knowledge of transportation and logistics to maintain and generate revenue for Transportation Solutions Division and serve as the primary liaison between Case Stack’s warehouses and their customers.

Utilize various web-based systems to obtain competitive quotes, schedule transportation activities and resolve customer related issues.

Play a vital role in the day-to-day service and support of Case Stack’s clients, which are mid-tier consumer packaged goods manufacturers.

Successfully – and simultaneously – manage multiple clients’ warehousing and distribution needs, provide industry-leading customer service, and insure superior and expeditious execution of customer requirements.

Identify and execute carrier consolidation opportunities by utilizing various internal search techniques through Case Stack’s proprietary system.

Receive, analyze, and respond to a high volume of communication each day.

Manage the integration of contract specifications with carriers.

Interact with various levels and departments within client organization and successfully manage client relationships with various levels and departments of the client team.

Approve and track orders, Maintain Inventory accuracy, and responsible for accurate and timely order rating.

2003-2010 Enterprise Rent-A-Car Bentonville, AR

Branch Manager

Increased profit $23K per month through value-added sales, account management, and inventory control.

Increased cars-on-rent 37.4%.

Oversaw all aspects of staff performance including evaluations, progressive discipline, and mediation of staff disputes.

Resolve customer service complaints.

Set and achieved branch strategic and organizational goals.

Grew branch revenue 237% by developing partnerships and delivering value.

Marketed branch using cold calls, sales appointments, word-of- mouth, and relationship-building.

Serviced 50-120 individuals per day while managing 12 national accounts.

Established training programs focused on measuring workplace performance and professional development.

Developed and executed branch’s sales plan.

2000-2003 Bath and Body Works #728 Fayetteville, AR Sales Associate

Gained excellent skills and experience with cash register sales.

Greet customers in Zone #1 - provided individualized service.

Promoted sales and built clientele.

2000 Wingfield Ministries Harrisonburg, VA

Administrative Assistant

Assisted administration with accounting and filing.

Designed posters, brochures, billboards, and bulletin inserts.

Coordinated guest itineraries; acted as liaison on International projects.

Education December 2002 John Brown University Siloam Springs, AR

Bachelor of Science Degree, Business Administration with Minor in Psychology

References

Available upon request