Customer Service Representative

Nikki tataw

682-***-**** ********.*@*****.***

Professional Summary

Customer Service professional with over 5yrs hands-on experience providing World class customer services with focus on call center operations and direct sales services.

Skills

Customer Centric

Clear Communication Skills

Ability to Use Positive Language

Taking Responsibility

Sufficient restraint and self-control

Multitasking and organizational skills

Empathic

Effective listening skills

Time Management skills

Willingness to learn and improve

Team Player

MS Office proficient

Work History

Customer Service Representative, 04/2020 to PRESENT

Same Day Passport and Visa

Assisted customers to place orders over the phone

Helped customers track the status of their orders

Assisted customers in processing returns and refunds

Helped customers in resolving any concerns they may have about our products/services

Kept accurate and efficient records of order entries, customers interactions, comment and suggestions

Received and transferred customers calls to the installation team for further assistance

Kept track of inbound and outbound calls

Worked with other members of the Customer service team to improve the process towards dispute resolutions

Customer Service Executive 01/2018 to 03/2020

Vintage core Consulting

Received customers calls and provided necessary solutions to their enquiries

Helped to escalate customer complaints that could not immediately be resolved

Liaised with other mainstream departments in resolving customer issues.

Participated in several trainings targeted at improving customer service deliveries

Walked customers through the use of the bank’s products, particularly internet banking and mobile banking

Kept records of total inbound and outbound calls at every shift

Participated in the bank’s retail customer drive through telemarketing

Identified and monitored Key Performance Indicators (KPIs) to assess the quality of customer delivered by new recruits.

Education

Tarrant County College:

Associate of Art Degree 2014 – 2016

Certification of Dietetics: 2018 to Present

Westmont High School

Graduate High School Diploma 2012

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