Case Manager Customer Service
Resume:
Jennifer Breckenridge
Unit 112
Naples, FL 34119
*******@*****.***
PROFILE
Motivated and driven towards goals and achievements that meet personal and corporate goals.
EXPERIENCE
Avow Hospice, Lead RN, Naples, Florida, 6/2012 — Present Comprehensive hospice certified nurse with leadership role in admission assessment, review of records and determination of eligibility with Medicare, Medicaid, private insurance and self pay clients. Working strictly weekends requires an advanced ability in listening, questioning and collaborating with physicians, nurses, social workers and spiritual care.crisis
Hospice Advantage, Kenosha, Wisconsin, Case Manager — 5/2008-11/2009 Completed all tasks as a Registered Case Manager for a hospice patient from approximately 35-45 patients on census at any given time. Completed admission assessment visits, comprehensive weekly assessments, communicated need and received new orders from attending medical director and applying orders. Providing ongoing patient and family support throughout life process. Memorial Sloan Kettering, New York, New York, Admissions Concierge 2004-2006 Coordinated VIP patients from initial appointment through testing including lab, imaging and bone marrow interventions. Accompanied patients through all levels of care provided at a highly respected research hospital.
Hallmark Cards, Vernon Hills, Illinois, District Manager 1992-2004 Extensive employment history including individual store management, employee hiring and training form individual card stores to extensive test divisions including a corporate party division. Responsible for implementing corporate strategies, marketing campaigns, leadership and organizational skills. Extensive travel and ongoing training on team work, time management and sales and customer service expertise. EDUCATION
Bergen Community College, Paramus, New Jersey, Associates in Applied Science in Nursing 2008 Loyola University Chicago, Chicago, Illinois, Bachelor’s Degree in Business Administration 1992
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