Front Desk Customer Service

Cover Letter

Position:

Vacancy Number:

To Respective HRM of the:

Dears Respected!

I learned though a reliable source that there is a vacant post for in your honorable Office. I found it quite interesting and relevant to my Education, qualification, and experience. Therefore, I am offering my resume, which outlines my Education, Position. Included with this letter is a copy of my resume, which outlines my Education. Training and employment history equally defined is my ability to appropriately prioritize assigned tasks, work well, both independently and within a team environment.

Through my professional career, I have maintained a reputation for excellence in the workplace and a strong work ethic. I am an excellent candidate for the position you currently have available, thank you for taking your time, should you have any questions please do not hesitate to contact me as I look forward to hearing form you soon,

I have attached my resume for your further information and can be reached anytime. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

Thank you for your consideration

Eisa Jadran

Address: 2840 cherry street apt.# 207, Falls Church VA 22042

Phone: 571-***-****

E-mail: ************@*****.***

Resume

Eisa Jadran

Personal Information

Name: Eisa Jadran

Father Name: Mirza Ali Zadran

Marital Status: Married

Place of birth: Alexandria, Virginia

Date of birth: 01/27/1984

Address: 2840 cherry street apt.# 207, Falls Church VA

Cell Phone: 571-***-****

E-mail: ************@*****.***

Objective:

Contribute to the Country Development through result based Management Principles in accordance to Afghanistan s scenario through my better-off knowledge to serve the people of Afghanistan through active involvement in the process of Rehabilitation and Social Recovery. In addition, I would like to state that I am young, energetic, and potential Educated Afghan. Who is wishing to use his experience, knowledge and Skills to obtain an appropriate job the reflect of my Education and experience.

Highlights of qualification:

2011--- 2016 Five years BCS Degree in computer science Faculty main subjects are in computer, science that deals with the art, science, technology, and business development . It includes office programs, hardware, software development, Physiology, anthropology Human computer Interactions, Computer Systems Principles, Programming(Java language), Networking, English, human geography Data structures, database, and network security from American University of Afghanistan

EMPLOYMENT SUMMARY

Mustafa Hotel and Restaurant Kabul, Afghanistan Sep. 2001 Jul2002

Supervisor

Duties and responsibilities

Oversee work of front desk personnel such as guest relation officers to ensure that they receive and greet guests properly

• Assist during the check in and check out processes to ensure that all associated activities are handled flawlessly

• Create and implement staff schedules to ensure that no station within the hotel is left unmanned

• Make reservations for guests over the telephone or in person and instruct staff members to handle follow up duties

• Assist with cashiering functions by providing insight and support in handling bookkeeping activities

• Act as a first point of contact for inquiries regarding events at the hotel and ensure that appropriate measures are taken to direct them to in-house event managers

• Assist guests with special requests such as booking extensions and supervise front desk officers to ensure prompt fulfilment of special requests

• Oversee the work of housekeeping staff and control room and supplies inventory

• Deal with complaints and suggestions according to set hospital policies and ensure business retention

•

Kabul Inn and Restaurant Kabul, Afghanistan Jan 2004-Feb2007

General Manager

DUTIES AND RESPONSIBILITIES:

Oversee the operations functions of the hotel, as per the Organizational chart.

Hold regular briefings and meetings with all head of departments.

Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.

Lead all key property issues including capital projects, customer service and refurbishment.

Handling complaints, and oversee the service recovery procedures.

Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Ensure all decisions are made in the best interest of the hotels and management.

Deliver hotel budget goals and set other short and long term strategic goals for the property.

Developing improvement actions, carry out costs savings.

A strong understanding of P&L statements and the ability to react with impactful strategies.

Meijer Grand River, MI Feb 2007-Oct2007

Cashier

Duties and Responsibilities

Managing all the cash transactions in their workplace

Maintaining daily account of the daily transactions

Balancing the daily account at the end of each day

Checking the daily cash balance

Interacting with the customers that come to the counter

Solving all their cash related queries

Checking for the price of products and any discounts or offers

Receiving coupons and deducting the said amount from the customers

Organizing all the work they do and maintaining the accounting records

Reporting discrepancies they find within the accounts to their superiors

Making daily, weekly and monthly transaction reports

Qargha Palace Hotel and Restaurant Kabul, Afghanistan March 2007 up to now

Accountant

Oversees operations of Accounting

Monitor expenses

Balance Income

Academic Background

Baccalaureate:

Ghazi high school

Major Field: Science

Date: 2001

Concentration in Scientific Subjects

Bachelor of Computer Science (BCS):

American University of Afghanistan

Major Field: Networking

Graduation Date: 7/2016

Favorite s subject in university:

Physiology and anthropology

Humans computer Interactions

Networking, English, human geography

Data structures, database and networking

Computer knowledge:

Certificate in Computer from Hewad Computer Institute

Ms Office 9x/2000/XP (Access, Excel, FrontPage, PowerPoint, MS Project, Publisher, Word), Good Internet research skills etc

English language from Hewad Course in Kabul

Languages:

Native: Pashto

Languages: Read Speak Write

Pashto Excellent Excellent Excellent

Dari Excellent Excellent Excellent

English Excellent Excellent Excellent

Other skills:

Typing

Using internet for research

Using Digital Camera

Backup and Network back up

Installation

Commutation Skills

Have experience to do team work

Other office equipments:

Fax Machine.

Photo Copy Machine.

Scanner.

Digital Camera.

Operating Printer.

Operating Radio.

Operating telephone system.

Satellite

Interests, Activates and Extracurricular Competences:

Reading Novels and poetry books

Reading books and articles especially related to social issues as women s rights child labor etc

Keen to know geography and history of each and every nation of the world

Playing, Football, volley ball, watching TV popular shows, 24, LOST and Prison Break

Music and Traveling

Study and work in the international organizations

Reading general agriculture books and related magazines

References

Reference will be provided upon your request.

Contact this candidate