Service Representative Customer
Resume:
Kimberly Deck
Customer Service Representative/Team Lead
Christiana, TN 37037
*******@*******.***
OBJECTIVE
I am seeking a full-time position in the customer service industry, whether it be customer-focused or business-focused. Efficient as a team player, driven and dedicated to excellence in creating positive interactions while securely achieving company goals.
EDUCATION —
EXPERIENCE
Western High School. Anaheim, California (General Studies)
Polaris High School, Anaheim, California
Cypress Community College, Cypress, California
June 2020 - Current
Customer Service Representative • Aiding the IRS by resolving customer issues while minimizing escalation by using company resources through the Genesys software • Startek
September 2017 – April 2020
Driver • Safely and professionally fulfilling the client needs in a timely manner by picking up and dropping off riders to desired destinations • Uber/Lyft
October 2006 – February 2011
Lobby Ambassador • Answering incoming calls from (mostly) irate customers, validating their needs by using soft skills and providing follow-through until a resolution is complete. Welcoming executives and setting up video/teleconference meetings via Cisco Webex. Collaborating with security to ensure there are no entrance breaches. • Linksys/Cisco Systems
KEY SKILLS —
COMMUNICATION
Communication
Leadership
Professionalism
Highly Organized
Follow-through
I have 16 years experience in the customer service industry and am looking for a position that I can grow my skills with as we exceed in offering the best service possible. I am a loyal, honest and dedicated employee. I am highly organized and excel at multitasking. I use soft skills and composure to de-escalate volatile customer interactions and exceed at follow-through and resolutions.
REFERENCES
Available upon request.
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