Service Representative Customer
Resume:
Dianna Castro
Houston, Texas 77082
***********@*****.***
SUMMARY
Highly dedicated and conscientious professional consistently recognized for outstanding customer service and superior job performance. Notable strengths include a high degree of professionalism, excellent oral and written communication skills, confidentiality, and organization, strong analytical and problem solving abilities.
SKILLS
Ability to manage multiple responsibilities
Multi-line Phone Systems
45 WPM
Superior organizational and prioritization skills
High verbal and written communication skills
Microsoft Office, Word, Excel, PowerPoint 2003, 2007 & 2010
5+ years of cash handling experience
PROFESSIONAL EXPERIENCE
Momentum Solar March 2022 – Current
Houston, Texas
TLA
As a TLA I lead and encourage my team to meet their set goals of sales/productivity while providing them with the best example of showing them what a good leader looks like. I make sure that my team members are aware of their product and the great savings to that will benefit the customer(s) in the long run.
Asurion FEBRUARY 2022 – FEBRUARY 2022
Houstonm Texas
Customer Service Rep
With AT&T as the client I filed phone claims on lost/damaged/stolen cell devices while building a trusting relationship to my customers. Gathering breadcrumbs and lifestyle questions to offer customer an extended coverage for their other electronic products outside of cell coverage
Medical Insights Home Health Agency September 2018- Still Active
Houston, Texas
Home Health Aide/Sitter/Homemaker
As a home health aide provider, I monitor the patient’s condition by observing physical and mental condition. I assist our client’s by providing housekeeping, laundry services and other household requirements. In addition, I also provide assistance in personal care, ambulation and exercise to all of our patients. I help maintain a clean and healthy environment so the patients could regain their maximum level of independent living.
Kelly’s Country Cooking Restaurant June 2017 to March 2018
Stafford, TX
Waitress/Cashier/Hostess
My waitress/ hostess responsibilities included greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. I also served as a cashier and was responsible for taking money in the form of cash, check, or credit card from customers in exchange for food or services. Provided change, balanced drawer, and processed card transactions.
Specs Liquor Warehouse January 2015 to April 2017
Houston, TX
Cashier/ Customer Service
Being a specs cashier I had multiple duties and responsibilities, one of them was to know and actively demonstrate our Company Mission Statement and our Core Values. I greeted guests with a smiling face and helpful attitude, remembering that the guest comes first. I received payments by cash, check, credit cards, vouchers, or automatic debits. I also issued receipts, refunds, credits, or change due to customers. I assisted other team members with large orders by carrying out the merchandise at the guest request. I stocked shelves, fronts and dusted products and reviews for out-of-date items.
Harris County Toll Road Authority November 2013 to October 2014
Image Service Representative Review Clerk
Houston, Texas
As an Image review clerk I was in charge of screening all vehicles that used the EZ tag system. I also processed toll violations into the system, generated receipts for customer payments, received and processed deposits, updated invoices, and handled inquiries regarding invoices. Performed other general office duties.
High school or equivalent
Hastings High School - Alief, TX August 2010- January 2014
References:
Rochelle Jones- 832-***-****- Supervisor at Medical Insights
Steven Payne- 713-***-**** Manager at Spec’s Liquor Warehouse
Sara Kelley- 936-***-****- Mentor
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