Maria Fernandez
Orange City, FL *****
*****.*********.******@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
JPM Chase and Co - Heathrow, FL
July 2021 to Present
• Answer calls in both Spanish and English
• File claims
• Take credit card payments
• Help customer understand their statements
• Explain credit card benefits
Security Consultant
TPC Home Security, ADT Authorized Sub-Dealer - Kissimmee, FL November 2019 to Present
• Strengthen existing customer partnerships within commercial accounts.
• Provide security consultations to customers that include design, scope of work, theory of operation and solution integration.
• Create new market share through prospecting and developing a new customer base
• Cultivate new leads through referrals, company provided leads, networking groups and cold- calling.
• Efficiently manage territory resources to maximize daily production and customer relationships
• Promote and cross sell all ADT products and services.
• Collaborate with product and manufacturing representatives and operational counterparts Sales Associate
NIKE - Kissimmee, FL
November 2018 to Present
• Greet and assist customers in a friendly and professional manner
• Ring up customers in cashier
• Ensure apparel is up to par.
Blue Cross Blue Shield - Boston, MA
January 2017 to May 2018
Medicare Markets
• Answered members calls
• Helped members make payments online
• Contact Doctors' offices for information
• Assisted members understand their respective polices
• Reviewed claims with members
Maximus Recruiting - Boston, MA
November 2016 to December 2016
Temporary Call Center
• Completed phone application for MassHealth members
• Answered phone call, transfer phone calls
Home Health Aide
Home Health - Revere, MA
April 2015 to September 2016
Provided Full Time assistance to my Mother
chair side assistance
Whittier Street Health Center - Roxbury, MA
April 2014 to March 2015
• Setup trays and sterilized instruments
• Took and read X-rays
• Charting and filing
Manager
Forest Hills Check Cashiers - Jamaica Plain, MA
November 2011 to June 2012
• Cashed checks for customers
• Paid monthly invoices from vendors and completed daily deposits
• Sent and received Western Union money orders
• Checked inventory and processed order
• Completed employee schedule and trained new employees on company processes and procedures Education
MA in Training
LARE Institute Chelsea - Chelsea, MA
2013
MA Certificate in Dental Assistant Training
Everest Institute - Chelsea, MA
2013
Skills
• Computer Literacy: Proficient in MS Word, Excel, PowerPoint and Outlook Radiology Certificate
• Boston University
• Bilingual
Certifications and Licenses
Drivers License