Data Entry / Administrative Support

Joyce A. Briggs

Baltimore, MD, ***** 443-***-**** ***********@*****.***

Professional Attributes

Highly versatile and detail-oriented data entry associated with a ceaseless work ethic in delivering healthcare, services, and business management (1996). Demonstrate motivation to accurately and quickly resolve challenges and be team-oriented. I managed a 98% accuracy level in 3 fast-paced data entry roles —precise focus on data integrity, operational efficiency, achieving exceptional results, and core values.

Skills

Critical Thinking/Support

Alpha-Numeric (1,500 KPH)

Problems Solving

Strong Analytical

Adaptability

Account Management

Experience

Becton and Dickenson, Hunt Valley MD

MOP3/ Production Associate 09/2019 – Current

Liaison analyzed, staged, dexterity, and disinfected materials to ensure clean room efficiency and meet schedule production goals.

Ensure batch communication, review BHR, quality samples, and changeovers are correctly documented and executed promptly.

Assist supervisor with training associates to ensure BHR is understood and associates' breaks and daily activities are documented.

Coached techniques to streamline daily productions and utilized downtime to support operational efficiency and line clearance.

I demonstrated proficiency with customer specifications, GMP, GDP, quality inspection, labeling, and pallet box products.

I collaborated with supervisors and various units to resolve quality issues, production resolutions, and innovative procedures.

I provided knowledge of SOP, GMP, professional housekeeping, changeovers, and fill-room communication timely recorded.

S and S Medical Services LLC. Pikesville, MD

Home Healthcare Provider 04/2012 – 04/ 2019

Specialize in quality of life, environmental safety, ambulatory care, exercises to prevent muscle atrophy, and overall wellness.

I have collaborated with clinical staff to develop care plans, assessments, medication and advocate for customers’ needs.

Adhered to the agency, local, and state healthcare officials / HIPAA and OSHA protocol, maintained CPR/1st Aid and credentials.

An authorized MD (GAD) user for eligibility verification, invoicing, and documenting patients' care/progress records.

I followed nutritional plans in preparing nourishing- tasty meals for patients, account management, shopping, and bill payments.

I provide home essentials and assist with daily living activities, laundry, hygiene, hair care, errands, and appointments.

Honeywell International, Rosedale, MD

Products and Services Support 10/2009 – 05/2018

As program liaison, developed a plan that increased customer relations (CRM) statistics by 94% and boosted unit productivity.

Data Specialist distributed raised issues to appropriate field tech, prompted resolutions (48hrs), and met quality services.

Supported marketing by entering (1000) mail responses, (500) enrollments daily, and reconciled logs, resulting in “Tech incentives.”

Resolved $38,000 Tech incentive chargebacks, created check logs, and limited $22,000 gift card account and manager alerts.

Handled logistic/ site administrator role earned the site “B+” for five consecutive years; modernized and in compliance.

Claim Transformation and automated (12) weekly reports were both featured in the 2015 Town Hall Meeting as real-time functions.

Education

SAP – Certification of Completion; Udemy, San Francisco, CA online (2020)

Diploma in General Education; Baltimore County Community College, Essex, MD (2010)

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