Entry Operator Data
Resume:
Shonta Joyner
Mailroom and Customer Service Associate
Brooklyn, NY 11233
************@*****.***
Business Administration and Management student, with the ability to strategize and prioritize effectively. Also able to accomplish multiple tasks, train others and remain calm under pressure in numerous corporate settings.
Authorized to work in the US for any employer
Work Experience
Mailroom / Customer Service Associate
SWISS POST SOLUTIONS OFFICE OUTSOURCING - New York, NY October 2010 to July 2017
Contacted clients to respond to issues/inquires or to provide updates of claim investigation result or any planned adjustments
• Organized and supervised activities such as processing incoming and outgoing mail
• Trained and cross trained employees and evaluated their performances
• Prepared and submitted detailed and summary reports of office activities to designated supervisors
• Ordered supplies and specific items
• Set postage meters and calibrated them to ensure correct operation
• Weighed outgoing parcels; computed mailing costs based on type, weight, and destination; and affix correct postage
• Answered phones and recorded messages
• Operated in house Customer Service office
• Responsible for daily production reports
Mailroom / Customer's Service Associate
OCE' BUSINESS SERVICES - New York, NY
September 2005 to October 2010
Contacted clients to respond to inquiries or to provide updates of claim investigation results or any planned adjustments.
• Compiled data from records to prepare periodic reports.
• Processed orders for goods requested in correspondence.
• Compiled data pertinent to manufacturers of special products for customers.
• Coordinated and supervised activities of couriers engaged in packing and shipping merchandise.
• Sorted incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning equipment
• Ordered supplies and specific items.
• Answered phones and recorded messages
• Responsible for monthly production reports
Education
Associates in Applied Science in Business Administration and Management BERKELEY COLLEGE - New York, NY
September 2019 to May 2022
Skills
• FEDEX (10+ years)
• MICROSOFT OFFICE, Outlook, Word (10+ years)
• POSTAL (10+ years)
• Customer Service (10+ years)
• Filing, Faxing and Copying (10+ years)
• Monitor (8 years)
• Troubleshooting and Inventory (10+ years)
• Receptionist (10+ years)
• UPS (10+ years)
• Data Entry (10+ years)
• Office Support (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Data Entry Operator (10+ years)
• Data-Entry (10+ years)
• Typing (10+ years)
• Word (7 years)
• Shipping & Receiving (10+ years)
• Research (10+ years)
• Excel (5 years)
• Supervising Experience (8 years)
• Packaging (10+ years)
• Clerical Experience (10+ years)
• Administrative Experience (10+ years)
• Business Management (3 years)
• Management (3 years)
• Logistics
• Communication skills
• Office experience
• Microsoft Excel
• Microsoft Office
• Office Management
• Accounts Payable
Languages
• English - Fluent
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