Call Center Representative
Resume:
Angela Mcfarland
My name is Angela McFarland. My work history is one that is solid. Joined Navy out of high school. Started price chopper part time in bakery. Where I later went on to be bakery manager for over 10 years. Had some personal medical so I switched up to being one on one counselor for individuals with disabilities. Worked In preschool setting as well. I also was residential counselor for kids and adults with disabilities. If given the chance I would work hard at any thing that comes my way. Thanks
Barneveld, NY 13304
************@***.***
Hello my name is Angela McFarland. My background consists of many different abilities. Hard worker.. Bakery Manager for many years. Served in the Navy four years. Worked in office setting and also have home health care experience as well as working with kids and adults with disabilities. Please consider looking at my resume because I am a fast learner at whatever I try. My long term goal is to find a company and stay a long time.
Authorized to work in the US for any employer
Work Experience
Call Center Representative
Metlife - Barneveld, NY
April 2022 to Present
Call center disability advocate work remote at home. Call center and direct calls and service calls for disability
Residential Counselor
St Vincent’s Home - Fall River, MA
Present
Helping youth with daily living tasks. Giving guidance to youth. Helping them with social skills. Home Heath Aide
One solution
January 2021 to July 2022
Worked for couple in Swansea ma cook clean helped with pt inactive with them. Walks charting etc Asst teacher
Kindercare Learning Centers - Shrewsbury, MA
July 2019 to November 2019
Preschool asst teacher. Helped preschool everyday with skills to Transition to pre k Care Assistant
Venture - Worcester, MA
January 2018 to January 2019
worked in house with people with disabilities
Angela Mcfarland Webster ma
MCCLEANS POWER WASHING
March 2016 to October 2018
Run the office. Call the clients and schedule appointments. Do advertising for the company as well as do the power washing for the client.
ASSTISATANT BAKERY MANAGER PRICE CHOPPER
Price chopper
2007 to 2016
Ran the bakery as a asst. manager. Did the schedule, ordering of supplies and made production as well as in charge of people under me. Did the daily tasks in order to make bakery full operational every day. Education
High school or equivalent
CHARLES HENDERSON HIGH SCHOOL - Troy, AL
Skills
• Cpr and first aide certification. Time management, basic computer skills, management training for 9 months. (6 years)
• Toddler Care
• Developmental Disabilities Experience
• Childcare
• Autism Experience
• Senior Care
• Home Care
• Management
• Meal Preparation
• Teaching
• Office Administration
• Medication Administration
• Babysitting
• English
• Food Production
• Caregiving
• Special Needs
• Customer service
• Warehouse experience
• Manufacturing
• Infant Care
• Behavior Management
• Baking
• Food industry
• Analysis skills
• Presentation skills
• LAN
• Windows
• Microsoft Office
• Patient monitoring
• Data collection
• Typing
• Adobe Acrobat
• Applied Behavior Analysis
• Computer Networking
• Help Desk
• VPN
• Experience with Children
• Communication skills
• Case Management
• Active Directory
• Filing
Military Service
Branch: USN
Service Country: United States
Rank: E4
January 1989 to August 1992
Also did 4 years of reserve. Was store keeper. Electrical mechanical repairman. Certifications and Licenses
CPR Certification
Assessments
Building relationships for childcare providers — Proficient June 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Cooking skills: Basic food preparation — Proficient July 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Home health aide skills — Familiar
September 2022
Providing care to patients in a home setting
Full results: Familiar
Data entry: Attention to detail — Completed
November 2022
Maintaining data integrity by detecting errors
Full results: Completed
Filing & organization — Completed
July 2021
Arranging and managing information or materials using a set of rules Full results: Completed
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Building relationships for childcare providers — Proficient June 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Proficient
Call center customer service — Familiar
May 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Food safety — Familiar
July 2021
Knowledge of proper food and equipment handling safety measures Full results: Familiar
Caregiver fit — Proficient
May 2022
Measures the traits that are important for successful caregivers Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Capable: having the ability and skills to complete the job. Careful: watchful and careful and concerned in every way and safety of me and others. Competent: confident and adequately qualified to complete the job. Dependable: always on time and stay until job is complete. Multitasking: can work on many things and complete each task given to me. Technical: trained in many different levels of business and office as well as retail.
Contact this candidate