Customer Service
Resume:
Bianca Calloway-Jones
Hello I am a hard working person looking for long-term employment with a great company that i can grow with.
Las Vegas, NV 89121
*****************@*****.***
I'm actively looking for employment I have vast experience in customer service, retail, security, telecommunication in the law enforcement field. i'm CPR certified,IAED certified. Authorized to work in the US for any employer
Work Experience
Stage Hand
James Thomas Productions - Manhattan Beach, CA
July 2019 to November 2021
Building all the stages for festivals, concerts and other events. Assisting artist on the stage with equipment and set up, cleaning
Telephone Crime Reporting
City of Detroit Police Department - Detroit, MI
August 2018 to May 2020
Answering non emergency police calls...and making reports...via telephone and computer for Detroit police officers and citizens.
911 Telecommunicator
City of Detroit Police Department - Detroit, MI
March 2019 to September 2019
Answering emergency telephone calls for the police department CUSTOMER SERVICE SECURITY
EAGLE SECURITY SERVICES - Detroit, MI
December 2016 to August 2018
WORKING AT THE DETROIT PUBLIC SAFETY HEADQUARTERS. SIGNING GUEST, CITY EMPLOYEES.POLICE OFFICERS.FIREMAN AND EMS EMPLOYES INTO THE BUILDING. ANSWERING PHONES AND DIRECTING PEOPLE TO PLACES IN THE BUILDING, WORKING THE METAL DETECTORS AND X-RAY MACHINES,ASSIGNING BADGES TO GUESTS,SIGNING SECONDARY POLICE VEHICLES IN AND OUT, COLLECTING PRECINCT PAYROLL,MONITORING CCTVS, AND PATROLLING THE BUILDING AN PARKING STRUCTURE.
Security Guard (Full-Time)
Securitas - Dearborn, MI
May 2013 to August 2016
Responsibilities
Receptionist security monitoring cctv's
Accomplishments
NA
Skills Used
Customer service, problem solving
Security Guard Officer
Advance Security - Southfield, MI
November 2014 to December 2015
Responsibilities
All unarmed guard functions
cashier
Kentucky Fried Chicken - Redford, MI
November 2014 to January 2015
Responsibilities
Cash handling and food preparation.
Skills Used
Customer service
Packaging
Employment Plus - Livonia, MI
August 2011 to December 2014
Light industrial work assembly, packaging, production, janitorial and light machine operation and light quality inspection.
production assistant
Randstad Staffing - Livonia, MI
April 2010 to June 2014
Responsibilities
Light industrial work packaging and quality inspection. cashier
The Home Depot - Dearborn Heights, MI
May 2013 to April 2014
Responsibilities
Cash handling, returns, stock, sales, customer service and getting customers to sign up for the company credit card.
Cashier
Walmart - Livonia, MI
November 2009 to March 2010
Responsibilities
Cash handling, returns, stock, sales, customer service Cashier
Family Dollar - Detroit, MI
August 2008 to March 2009
Responsibilities
Cash handling, stock, returns, sales and customer service Cashier
Sam's Club - Southfield, MI
November 2005 to April 2007
Up sales, cash handling, returns, stock, sales and customer service Security Officer
Securitas - Detroit, MI
August 2000 to October 2005
Responsibilities
All unarmed garage security functions.
Education
Ged in Ged and Cena
Detroit Job Corps - Detroit, MI
1997 to 1998
Skills
• CCTV
• Loss Prevention
• Manufacturing
• Packaging
• Quality Inspection
• Security
• Telecommunication
• Quality Assurance
• Quality Control
• Food Handling
• Cash Handling
• Supervising Experience
Certifications and Licenses
First Aid Certification
Assessments
Night Auditor (Hotel) — Highly Proficient
October 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Front Desk Agent (Hotel) — Expert
October 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Security Guard Skills — Proficient
October 2019
Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
Administrative Assistant — Familiar
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Supervisory Skills: Directing Others — Proficient
October 2019
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Verbal Communication — Proficient
October 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Composing & Sorting Email — Proficient
October 2019
Effectively composing and organizing email messages. Full results: Proficient
Security Guard Skills — Proficient
April 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
Front Desk Agent (Hotel) — Expert
October 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Security Guard Skills — Proficient
April 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
Work Style: Reliability — Highly Proficient
June 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Cashier Skills — Highly Proficient
August 2020
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Cleaner Fit — Highly Proficient
October 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Work Motivation — Expert
September 2020
Level of motivation and discipline applied toward work Full results: Expert
Work Style: Conscientiousness — Expert
September 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Security Guard Skills — Proficient
September 2020
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Retail Customer Service — Proficient
September 2020
Comprehending and responding to retail customer needs Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Cashier, security, packaging, production, sales, janitorial, returns, assembly.
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