Business Analyst Salesforce Admin

Requirement Gathering

Good Communication and

interpersonal skill.

Neelima J

Business Analyst

Around 10 years of experience with CRM,ERP, Riversand MDM/PIM, Salesforce with various clients like ‘Bed Bath and Beyond’, Bluestem Brands, and Spectra Energy.

**********@*****.*** 210-***-**** Houston, United States linkedin.com/in/neelima-j-68199a93 WORK EXPERIENCE

Business Analyst (MDM)

Ritepros, CA

08/2021 - Present,

We accelerate business growth by developing innovative products for our clients with application of emerging technologies.

Achievements/Tasks

• Gathered Business requirements in Agile environment and validated the requirements using the SMART rule.

• Performed Requirements Elicitation using Document Analysis, Data Analysis, Interviews and Workshops.

• Prepared Business Requirement Document (BRD), and Requirements Traceability Matrix (RTM) as per the requirements.

• Drafted User Stories and managed the requirements using JIRA

• Identification of client data and products involved.

• Validated data to ensure members' information complies with privacy issues, and policies.

• Performed SQL operations to Create, Read, Update and Delete (CRUD) the data in the database for data manipulation.

Business Analyst (MDM)

Primus Global (Client: Hewlett Packard Enterprise (HPE)) 03/2021 - 07/2021,

The Hewlett Packard Enterprise Company ( HPE ) is an American multinational information technology Projects worked : NGIT

Achievements/Tasks

• Requirement Elicitation and process flow design with SMEs

• Involved in testing data flow using platforms like MDM and Salesforce.

• Major areas of Testing – Master Data Management, Hierarchy, User Roles.

• Support and documentation for Employee Training Data validation to downstream system GUI and JSON.

Business Analyst

WebCRS Travels

03/2020 - 02/2021,

WebCRS, a Travel resourcing company is focused on developing innovative and cost-effective solutions for the Hospitality and Travel Industry. More than 100 Hotel clients in Kerala are actively using WebCRS. Projects worked : Rajasthan Travels, WebCRS mobile Achievements/Tasks

• Analyzing users ’ stories and/use cases/requirements for validity and feasibility. Requirement Gathering.

• Web Testing and Mobile Testing (using Android Studio). Test Plan, Test case creation and Execution.

• Load testing using Jmeter.

CERTIFICATES

Salesforce Admin Certification

(01/2022 - 05/2022)

Riversand/Sydigo MDM Ascend -

Solution Consultant - December

2021 (10/2021 - 12/2021)

SKILLS

SOFT SKILLS

VOLUNTEER

EXPERIENCE

Team Manager

Katy ISD DI Challenge, Young

Buddies Club

Team coordinator

Katy soccer club, Elementary

science club

Self motivated and organized.

Project Management

MDM/PIM Visio, Jira, SQL

Testing - Functional, Regression,

performance Testing, Web &

Mobile Testing

Business Analysis

Microsoft Office, Advance Excel

WORK EXPERIENCE

Business Development Manager

Techitalents Software Tech

09/2019 - 01/2020,

Techitalents is a company that operates in the Information Technology and Services industry Achievements/Tasks

• Business Analysis and project management for startup projects Accountswale.in and TechiTalents

• Requirement Analysis and Editing based on real time scenario.

• Meeting Stakeholders.

Quality Assurance Engineer

Riversand/SyndigoTechnology

10/2010 - 06/2011,

Gartner MDM Magic Quadrant delivering Master Data Management (MDM) and Product Information Management (PIM) solutions for the world's best customers. Projects worked : Spectra Energy, Bluestem Bran

Achievements/Tasks

• Functional Testing of Workflow and Business Rules.

• Test Case Design and Execution.

• Requirement analysis.

• Test Reports

Software QA

Xorient Technologies

08/2008 - 07/2010,

Xoriant provides product development, engineering, and consulting services for technology startups and mid-size to large corporations.

Achievements/Tasks

• End to End Web testing.

• Requirement analysis for scope of testing.

• Business User Training.

• Automated stable test cases using Selenium and Java. System Admin (ICT Co-ordinator)

Casp/Plan International

07/2004 - 06/2008,

Plan International is a development and humanitarian organisation which works in over 75 countries across the world, in Africa, the Americas, and Asia to advance children’s rights and equality for girls Achievements/Tasks

• System Maintenance/Management, Daily backup and reporting.

• New Employee Training on the usage of automated systems. Imparting required computer skills to staff members.

• Debugging & Troubleshooting hardware, Networking (TCP/IP) and Desktop software. TECHNICAL

SKILLS

MDM/PIM, CRM

Riversand/Syndigo MDM, Salesforce

Lightning.

SDLC Processes

Agile-Scrum, Waterfall, V Model

Databases

MS Access, SQL Server, MS Access,

Visual Basic

Business Modelling Tool

JIRA, Confluence, DocuShare

Design Tools

MS-Visio, Gliffy.

Reporting Tools

Power BI,

Bug Tracking Tools

TFS, Bugzilla, HP-ALM,

Spiraplan

Testing Tools

Selenium IDE/RC/WebDriver, Test Manager,

TestNG, Cucumber, Postman, Spiraplan

Web Debugging Tool

XPath

Programming Languages

VB.Net, ASP, C#.Net, ASP.Net, HTML,

XML, JavaScript.

EDUCATION

Masters in Computer Application (MCA)

IGNOU

12/2004,

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