Cna

Devica Whatley

*** ****** ** *** ** Auburn,AL ***32 941-***-**** ********@*****.***

SUMMARY OF SKILLS

Excellent customer service skills

Experienced cashier

Computer literate (MS Word)

Four (4) years waitress experience

OSHA certified

Dental Technician certified

Professional phone manner

Work well with others

Able to multitask effectively

Willing and able to learn new

Dietary Aide

Set up tables or other dining areas with attention to cleanliness and order

Prepare meals under the supervision of a dietary manager or cook

Deliver dishes and trays at designated times and rooms

Take down dining areas and collect plates, glasses etc.

Discard leftovers and take out garbage

Clean food stations and wash dishes, cooking vessels and silverware

Stock ingredients and monitor inventory

Assist in keeping track of expenses and menu planning

Help maintain kitchen equipment and appliances

Certified Nursing Assistance

Patient and environmental safety.

Proficient in basic skills of patient care.

Vital signs and patient observation.

HIPAA and patient privacy.

Excellent communication skills.

Child Care Provider

Liaison between children and parents

Monitored five (5) daily

Taught daily hygiene practices

Monitored children during recreational periods

Ensured the safety of all children

12/2008-06/2009 State Street Grill Bloomfield, NJ

Waitress

Handled $500-$700 cash and credit transactions daily

Answered customer questions and concerns

Adhered to strict NJ State health guidelines

Assisted with keeping the facility clean and safe

09/2004-02/2007 Youth on the Rise East Orange, NJ

Counselor

Monitored ten (10) children during after care program

Assisted children with homework assignments

Answered parents’ questions and concerns

Kept a safe working environment

11/2003-10/2007 Olive Garden Livingston, NJ

Waitress

Handled $400-$500 cash and credit card transactions

Suggested promo meals and wines to customers

Served customers in a timely fashion

Ensured customer satisfaction

04/2003-10/2003 White Castle Orange, NJ

Cashier

Greeted customers entering establishment

Processed customers’ specific food order requests

Completed customers’ cash/credit card transactions

Ensured customer satisfaction

EDUCATION

03/2011-06/2011 Gateway Group One Frontline Academy Newark, NJ

Certifications:

Department Of Transportation, Air Carrier Access Act – Mobility Assistance Certification

Hallmark Aviation – Ticket Agent Certification

Gateway Frontline Academy – Customer Service Certification

NJ Security Officer Registration Act (SORA) Certification

Occupational Safety Health Administration (OSHA) Certification

Ten Hours Workplace Safety and Hazard Awareness Certification

Non Violent Crisis Prevention Certification

12/2008-06/2009 Quality Dental East Orange, NJ

Dental Technician Certificate

09/2003-06/2004 Bernie L. Edmonson East Orange, NJ

Received General Education Diploma

References Available Upon Request

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