Service Representative Parts Delivery
Resume:
Michelle Y. Jackson
Louisville ky
******************@*****.***
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Objective
To obtain an entry-level customer service position to develop further skills in customer service with the opportunity for advancement in the company.
Education
University of Wisconsin, Oshkosh WI September 1988
Early Childhood Education
Degree not obtained
Work Experience
FIS/Transamerica, St. Petersburg, FL December 2018-March 2019
Customer Care Representative
Provided customer support via telephone, internet, instant messaging and email with up to 100 cues.
Handled customer inquiries and resolved simple and basic support issues such as address changes, processing orders, and bill payment.
Trouble-shot customer problems, identified the root cause of problem and utilized tools and resources to efficiently solve the customer’s problem.
Foote Contracting LLC September 2014-December 2018
Remote Data Compliance Underwriter
•Performed risk analysis of credit documents to ensure proper compliance and reported non-compliant documents to the lender for review from home office.
•Identified and resolved potentially fraudulent transactions components.
•Reviewed RESPA documents to ensure compliance with federal guidelines.
Kelly Services/Allstate, St. Petersburg FL April 2012-June 2013
Customer Service Representative/Dispatcher
Answered incoming calls from customers requesting roadside assistance and dispatched to the appropriate service technician.
Handled basic customer support inquiries.
SciQuest Contracting, Tampa FL September 2009-March 2012
Customer Service Representative/ Parts Delivery
Assisted customers with auto part orders including processing payments.
Drove delivery vehicle to transport parts to commercial customers, ensuring the parts were on time and in good condition.
Ensured proper documentation was issued for each delivery and appropriately filed.
Maintained accurate inventory of parts warehouse.
Handled payments of commercial accounts balances.
Related Skills
Microsoft Office Suite
Encompass Software
Other Skills
•Leadership
•Trouble-Shooting
•Teamwork
•Time Management
•Detail Orientation
Contact this candidate