Claims Office Supervisor

ROBERT HENSLEY

** *********** ***** *** ** Spartanburg SC 29301 · 864-***-****

******@*****.***

I have worked in the retail industry most of my life and wish to move into a more customer-help area of employment. I’m looking for something that allows me to assist customers on a one-to-one basis with the tools to fulfill their needs and create greater satisfaction. EXPERIENCE

NOVEMBER 28, 2000 – AUGUST 12, 2022

VARIOUS POSITIONS, WALMART INC.

June 2018 – August 2022

Claims Supervisor

Supervised 10+ associates, supervised Accounts Payable and Receivable, reconciling Accounts Payable and Receivable, processed damaged merchandise, supervised all Federal and State government paperwork, supervised HIPAA compliance, hiring and onboarding, I9 Verification and entry, payroll maintenance, correcting time clock errors, entering bonus and merit pay, entering reporting pay, entering annual raises, entering promotional raises, correction of pay rate for demotion, entering missed pay from errors, supervising training programs, holding new-hire orientation, setting up District/Regional meetings, ordering supplies via SAP, monitoring monthly/yearly supply budgets, adjusting monthly/yearly supply budgets, reconciling monthly Journal accounts, clearing monthly Journal accounts

February 2015 – June 2018

Fresh Area Supervisor

Supervised 50+ associates, merchandised and ordered for Deli, Bakery, Produce and Meat departments, hiring and onboarding, training, supervising fresh food standards, supervised cleaning and maintenance schedules, ordered supplies via SAP, direct contact with outside fresh food vendors, setting up supply chain alternatives for seasonal fresh food merchandise

June 2013 – February 2015

Office Associate

Reconciled Accounts Payable/Receivable, submitted EFT payments to vendors, reversed overcharges from vendors, ordered supplies via SAP, monitored monthly/yearly supply budgets, adjusted monthly/yearly supply budgets, received automated accounting reports and corrected as necessary August 2011 – June 2013

Asset Protection Operations

Searched store paperwork for errors, supervised Accounts Payable and Receivable and corrected errors, reconciled store inventory counts for missed 2

markup/markdown dollars, checked all inventory correction activity for possible shrinkage, investigated store associates for integrity violations, prosecuted store associates for theft

November 2009 – August 2011

Direct Service Delivery

Received merchandise from direct delivery, received UPS, FedEX, and common carrier merchandise, scheduled shipping from store, corrected Accounts Payable errors, processed damaged merchandise

February 2009 – November 2009

Inventory Management Supervisor

Supervised 20+ associates, utilized inventory management system to track merchandise, corrected replenishment errors, coordinated with department managers for freight issues, properly dispositioned feature merchandise December 2008 – February 2009

Overnight Accounting

Balanced cash fund for store, reconciled cash, credit, check totals, prepared deposits, created cash tills, initiated store closing reports, researched shortages and overages, disciplinary actions, trend analysis for shortages/overages January 2006 – December 2008

Assistant Manager

Supervised 50+ associates, scheduling, hiring and onboarding, training, validated cellular contracts, ordered supplies via SAP, disciplinary actions, terminations July 2005 – January 2006

Overnight Operations Manager

Supervised 30+ associates, planned coverage for cashiers, reconciled cash tills, ran registers, balanced cash totals, prepared coverage for day shift, supervised parking lot recovery

April 2002 – July 2005

Overnight Manager

Supervised 30+ associates, closed store, planned coverage for stocking, follow-up on stocking progress, adjustment of plans, closed store, prepared store for opening

May 2001 – April 2002

Head Customer Service Manager

Supervised 90+ associates (cashiers, people greeters, cart associates, backroom associates), schedules, promotion, disciplinary actions, hiring and onboarding, reconciled cash tills, ran register, opened store, balanced cash totals December 2000 – May 2001

Overnight Customer Service Manager

Supervised cashiers and greeters, reconciled cash tills, ran register, initiated store closing reports, prepared for store opening, balanced cash totals November 2000 – December 2000

Truck Unloader

Unloaded freight trucks, staged freight for stocking, stocked merchandise 3

AUGUST, 2000 – NOVEMBER, 2000

SEASONAL MANAGER, PARTY CITY

150 E BLACKSTOCK ROAD SPARTANBURG SC 29301 864-***-**** As Seasonal Manager, I was responsible for Hiring, Training, Disciplining, and Dismissal of temporary employees; Ordering, Maintaining, and Displaying of Merchandise to company plans; Recovery of Halloween area after each day’s close. I left Party City to pursue a more permanent job with Walmart.

MAY, 1990 – AUGUST, 2000

VARIOUS POSITIONS, HOME DEPOT INC.

121 DORMAN CENTRE DRIVE SPARTANBURG SC 29301 864-***-**** I served in various business areas in two different retail locations with Home Depot. Areas included: Customer Service Manager, Telephone Operator, Front End Manager, Interior Design Manager, Department Manager, and Training Manager. My duties included Hiring, Training, Disciplining, and Dismissal of employees; Scheduling, Time Clock Monitoring, and Adjusting of employees as necessary to fill positions needed; Answering phones and answering customer questions to keep unnecessary calls to the salesfloor; Assisting customers with returns and questions in person; Scheduling Design consults and Designers; Utilizing Design Software to order the proper materials necessary for customer projects; Teaching, Training, and Follow-up of both employee and customer training sessions. I left Home Depot as they eliminated the Training Manager Position.

EDUCATION

05 1987

HONORS DIPLOMA, POLK CENTRAL HIGH SCHOOL

I graduated with honors from Polk Central High School in 1987 with six Advanced Placement college transfer credits in History, English, Literature, SKILLS

Self-motivated, quick start to tasks

Personable and comfortable with supervision of

others

Takes constructive criticism well

Meticulous at following directions/policies

Strong sense of personal integrity

ACTIVITIES

Very active in charitable endeavors with Walmart; coordinated all store-level charitable donations per company policy; Mentored junior employees on a yearly basis to work towards their promotions; Tutored adults attempting to earn GEDs.

4

REFERENCES

Supervisory References

Adam Bryant

Email: **********@*****.***

Phone: 864-***-****

Matthew Stevens

Email:

Phone: 864-***-****

Professional References

Jan Gosline

Email: ************@***.***

Phone: 864-***-****

Betty Mendonca

Email: *******.******.**@***-****.***

Phone: 864-***-****

Gary Mitchel

Email: ****.*******@***.***

Phone: 770-***-****

Contact this candidate