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Support Specialist Customer

Location:
Mount Laurel, NJ
Salary:
75,000.00
Posted:
December 06, 2022

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Resume:

Kimberly C. Gill

** ***** ****** ***

Moorestown, New Jersey 08057

856-***-****

adtwjc@r.postjobfree.com

OBJECTIVE

A challenging position utilizing my experience, education and interpersonal skills. PROFESSIONAL EXPERIENCE

2019 - Present Freedom Mortgage

Appointed the role of Senior Customer Support Specialist. Responsible for addressing customers who are in the initial stage of the mortgage process to address their concerns before, during and after closing and to assist with post funding matters. Essential job functions are as follows:

Establish appropriate closing date and/or reschedule any prior postponements Verify the data in the system to determine how the loan was structured and any delays experienced by the customer

Analyze information in the file and review the Closing Disclosure to provide customers with answers to their questions.

Assist title companies with researching and addressing closing issues/errors so a clear to fund can be issued and funds disbursed in a timely matter. This includes collecting monies on closings that are short or obtaining post closing signed docs. Prepared and ran pipeline reports for team members. Monitored and controlled the incoming UDM inquiries to prevent loans from funding while in the process of obtaining the clear to fund. 2015-2019 Milstead & Associates LLC

Coordinate, obtain and review all post sale documents necessary to obtain clear title to convey the property to HUD or the VA within the allowable time frames. Order and review title updates and current tax searches. Review sheriff deeds for accuracy and prepare HUD Warranty Deeds for client review and execution.

Maintain all client systems, review client reports and prepare chronologies. 2009 - 2015 Paralegal, Pluese, Becker & Saltzman LLC Reviewed and prepared all case files for the preparation and electronic filing of motions for default, final judgments and writs of execution.

Received and responded to court notification and inquiries. Interpreted and reviewed foreclosure dockets.

Prepared affidavits of consideration and concise legal description in preparation of sheriff sale. Input and maintain information into case management system. Ensure all filed documents are uploaded in a timely manner and updated in both the case management system and client systems including LPS, Lenstar and Vendorscape.

Developed and maintained positive relationships with attorneys and clients. 1997 - 2000 Paralegal, Brown & Connery LLP

Managed, maintained and organized contracted foreclosure work for the Department of Justice. Researched and implemented a case management system to track the progress of foreclosure work.

Ordered and reviewed title reports for the preparation of complaints, defaults and final Judgments.

Obtained and reviewed bidding instructions from clients while preparing the case for sheriff sale. Created and distributed status reports to counsel for weekly status meetings. Developed and maintained positive relationships with attorneys and counsel. 1995 - 1997 Paralegal/Manager, Shapiro & Kreisman LLC Reviewed and prepared all case files for the preparation of final judgments within the specific requirements of the various Pennsylvania counties. Update the client system, LOGS, for the status of pending foreclosure files. Team Lead for the judgment department in the PA office. Manager of the Pennsylvania foreclosure department in the New Jersey office. Responsible for the preparation and distribution of client reports to LOGS and our clients. Conducted staff status meetings to address any and all issues concerning client inquiries, debtor inquiries, county/sheriff inquiries and implemented new steps required to ensure our integrity.

1994-1995 Paralegal, Oxford Financial Corporation

Prepared mortgage satisfaction documents for time share investment properties. Managed corporate portfolios and assist customers as their personal account representative. Performed data analysis and summarization activities. 1992-1994 Legal Secretary, Marrazzo & Associates at Law Preparation of exhibits for the conveyance of residential and commercial properties including contracts of sale.

Prepared and organized case files.

Monitored building contractor sales and coordinated with the lender all required documents needed to fulfill the sale and settlement of the residential property. 1991-1992 Processor, Settlement Network

Real Estate processing firm associated with Congress Title. Coordinated all documents to fulfill any and all requirements made by the lending institution. Obtained and reviewed title searches, surveys, inspection reports, payoffs and condominium documentation.

Prepared Deeds for the conveyance of residential and commercial properties. Developed and maintained positive relationships with the real estate agents and prospective/pending purchasers.

1998-1991 Processor, Lamon Associates Real Estate

Coordinated all documents to fulfill any and all requirements made by the lending institution. Prepared listing agreements and contracts of sale. Obtained and reviewed title searches, surveys, inspection reports, payoffs and condominium documentation.

Prepared and reviewed single family residential, condominium and multi-family FHA appraisals. EDUCATION

Wesley College, Dover, DE- Associates Degree and Certificate in Paralegal Studies COMPUTER SKILLS

Word Perfect Microsoft Word

LPS Lenstar

Vendorscape Tempo

Practice Master

CaseAware

REFERENCES

Available upon request.



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