JO

CONTACT

adtwio@r.postjobfree.com

407-***-****

OBJECTIVE

** ***** *********** ** ************ with a Bachelor’s degree in Computing relocated from the UK in search of a position that allows me to apply my management and technical skills to achieve corporate goals, develop improved processes for managing IT requests and accomplish projects in a more efficient way.

SKILLS

Strong interpersonal communication and relationship-building.

Ability to manage time and effectively prioritize numerous issues at one time.

Excellent organizational and leadership skills.

JEPHTHA OGBONNA

TECHNOLOGY

EXPERIENCE

IT SYSTEMS TECHNICIAN •

LONDON BOROUGH OF NEWHAM COUNCIL •

MARCH 2007– SEPTEMBER 2022

Administered group policy and shared drive permission on a multi forest domain.

Responded within agreed time limits to call-outs based on service level agreement and ITIL framework.

Dedicated Support to all VIPs, local counselors and senior leadership members.

Provide on-boarding and off-boarding support, including preparing and delivering computer equipment as requested.

Support/maintain various end-user technologies for emails, cloud storage, and web collaboration.

Provide second/third level timely, accurate, and consistent technical support to internal clients of about 5000 users in multiple locations and time zones, onsite and remotely.

Monitor case queues, take ownership of cases, communicate frequently and thoughtfully with clients, and resolve cases with urgency.

Diagnose and resolve endpoints (laptops/tablets/handheld) network/Wi-Fi connectivity issues, software, hardware, and tech related peripheral issues. SCCM version 2012 R2, MDM deployment. Thin Client management

Active directory, o365 and MDM support (Mobile Iron)

MS Office 2003- 2020 suites support (Word, Excel, PowerPoint, Outlook), Operating systems (Mac OS, Windows 7/8/10/11,Window Server 2008 - 2019, MS Teams, Skype and Zoom.

Azure administration, Kaseya VSA; Kaseya BMS, IT Glue and Aubik SSO; VMWare; MS Hyper-V; Multifactor Authentication; Onedrive

STORE MANAGER • BRIGHT HOUSE

January 1997 – January 2000.

Direct line management of around 15 staff members.

Store target of £850k achieved month on month.

Customer focused and a team player, always willing to go the extra mile.

Involved in many operations changes and input in key decisions making.

I have a consistent track record of success in coordinating operational changes from a retail perspective.

EDUCATION

BSC (HONS) COMPUTING • 2000 - 2003 •

LONDON SOUTHBANK UNIVERSITY

Dissertation: Secure Internet Chat

A+ CERTIFIED PROFESSIONAL• 2004 • COMPTIA

Core hardware

Operating Systems Technology

VOLUNTEER EXPERIENCE OR LEADERSHIP

Youth leader at Winner’s Chapel International London (WCI London) – 2008

Marriage counselor at (WCI London) – 2012 - 2017

Secretary to the Board of trustees at (WCI London) – 2017 - 2021

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