Customer Service Support

Debbrah Stallard *** Lexington Avenue

302-***-**** Smyrna, DE 19977

*********@*****.***

SKILLS AND ACCOMPLISHMENTS:

-14 years of customer service experience.

-Excellent communication and team building skills.

-Recognized for efficient time management to increase productivity.

-Maintaining a safe working environment while ensuring all core values are honored.

-3 years of Human Resource experience.

-Proficient with MS Excel, Outlook, Excel, Adobe, SAP systems and LMS.

PROFESSIONAL EXPERIENCE:

Wawa Inc. Middletown, DE 2018 – Present

Shift Manager

-Manage the team to ensure all daily goals are met and processes run seamlessly.

-Ensure cycle count compliance and inventory levels maintaining regarding life cycle/delisted articles

-Devise and implement action plans for improvement.

-Run weekly reports to ensure goals and profit margins are met.

-Train new staff on all aspects of the job, Ensure completion of all CBTs and certifications

-Educate new associates on all compliance & safety measures as well as policies and procedures.

-Responsible for Hiring new associates and maintaining HR paperwork.

Wawa Inc. Middletown, DE 2013 – 2018

Inventory Merchandising Manager

-Loss prevention control at store level, maintaining cash control, maintaining inventory levels

-Communicating with other store managers to ensure continuity.

-Communicating with our outside vendors to make sure our stores are stocked at all times.

Wawa Inc. Mt. Laurel, NJ 2010 – 2013

Shift Manager

-Monitoring and enforcing accountability levels to control shrink, spoilage, and cash levels.

-Assist in all aspects of running the business, continually drive profitability.

-Attend to all customers needs in a timely fashion.

-Ensure all shifts are covered and tasks are properly executed.

Wawa Inc. Mt. Ephraim, NJ 2008 – 2010

Customer Service Associate

-Effectively offer proficient customer support.

-Being a team player during peak hours to ensure all customers are serviced in a professional and timely manner.

EDUCATION:

H Triton Regional High School Diploma 2006

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