Larry Dockall

***** ********* ****. *****: 254-***-****

Waco, TX 76712 Email: adtwhf@r.postjobfree.com

IT Management Professional

A top-performing Management Professional with 20+ years managerial and technical experience. Solid record of employing expertise in slashing expenses and increasing efficiency through progressive staff training. Expertise in providing meaningful supervision, driving teams to optimum efficiency. Possesses exemplary communication skills and excels in demanding, fast-paced environments.

Areas of Expertise

Business Management

Information Technology

Strategic Planning/Analysis

Project Management

Process Improvement

Human Resources

Safety Training

Staff Supervision

Desktop Support

Management Experience

Extensive collaborative experience working with project managers on all new office buildouts.

Successfully reduced IT costs by $300K through cost performance improvements in 2014.

Coordinated operations with project management team to decommission multiple sites in 2015 to cut costs.

Highly adept in extensive traveling, meeting with local management personnel to verify satisfactory areas and to analyze and determine necessary areas of improvement.

Supervision Experience

Hired staff and facilitated training for remote support offices.

Consistently held bi-weekly team meetings with virtual staff of 10 to 15 technical workers.

Well-versed in conducting performance reviews, career path planning, mentoring, technical training, and corrective actions.

Technical Experience

Successfully installed and supported HP servers, Cisco network equipment, printers, laptops, and desktops in multiple Shell sites throughout US.

Played integral role in providing onsite and phone support for over 2,000 computer users.

Served as Shell’s business interface working with AT&T, HP, and T-Systems to resolve complex technical issues.

Provided second level desktop support for 500 users and managed the help desk for MHMR.

Work History

HEART OF TEXAS REGIONAL MHMR, System support supervisor, Waco, TX 2015 –

PLANET BEACH TANNING SALON & MOUNTAIN MUDD ESPRESSO, Owner, Waco, TX 2004 – 2015

SHELL OIL, Service Integrations Manager & Site Host, Houston, TX 2005 – 2015

SHELL OIL, Computer Consultant, Houston, TX 1991 – 2004

Education & Certifications

Bachelor of Science, Business Management, West Governors University, Salt Lake City, UT (2015)

Associate of Applied Science, Electronic Technology, Southwest School of Electronics, Austin, TX

CompTIA A+ Certification

CompTIA Project+ Certification

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