Customer Service Billing Specialist

Logan Broussard

Houston, TX *****. PH. 832-***-**** ************@*****.***

Summary

Dedicated and kindhearted Licensed Certified Nursing Assistant is looking for a position in a high quality care facility. Talented in providing personal care services to older adults and physically challenged individuals while maintaining their dignity and confidence. Competent in following nursing policies and procedures, and abiding by federal, state, and local requirements Education

Smith wood Medical Institute Houston, TX

CNA License: Successful completion of state approved Nurse Aide training competency evaluation program. CPR/BLS Certified.

Employment

Cox Communications Global Solutions - June 2021 to Present Houston, TX Billing Specialist

Connect with customers to take care of all their general needs. Upgrade accounts, provide updates on tech appointments, inform customers on billing questions, and adjustments. Offer available promotional offers to customers. Process payments over the phone, issue billing statements on accounts. Provide great customer service to every customer. Focus Services - Nov 2020 to Feb 2021 Beaumont, TX Retention Agent.

Connected with customers to take care of their needs. Disconnected, upgraded, downgraded, side graded, and up sold accounts. Offered available promotional offers to customers. Removed lines of business, processed payments over the phone, issued billing statements on accounts. Provided great customer service to every customer.

Buffalo Wild Wings - January 2020 to August 2020 Houston, TX Server

Took food and drink orders from customers accurately and with a positive attitude. Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff. Engaged with customers in a friendly manner. Knowledge of the menu, with the ability to make suggestions. Ensured tables are enjoying their meals and take action to correct any problems. Collected payments from tables. Prepared checks that itemize and total meal costs and sales taxes.

Raising Canes - Jan 2016 to Dec 2019 Beaumont & Sugar Land, TX Lobby Attendant.

Greeted customers upon entry, took orders, and served guests in an appropriate amount of time. Cleaned and made sure front counter is appropriate at all times. Kept maintenance of cleanliness surrounding drink station. Kept all condiments restocked, and available for use. Assisted and kept track of customer seating. Keep all condiments restocked, and available for use. Assist and keep track of customer seating.