Center Agent Customer Service

Airianna Russell

616-***-**** ● Coopersville, MI ● ***************@*****.***

EXPERIENCE

Lifeguard Jun. 2016 - Sep. 2020

Michigan’s adventure Muskegon, MI

Entrusted with the responsibility of all guests' health and safety. Maintained a constant and alert watch pattern for hours on end. Trained in CPR and choking emergencies, as well as unconscious persons or spinal emergencies. Customer service and cleaning experience.

Key Accomplishments:

●Multiple visual audits exceeding Jeff Ellis & associates standard of lifeguarding.

●Exceeded standards for physical, timed lifeguard audits run by Ellis & associates.

Delivery Driver Aug. 2020 - May. 2022

Doordash, Instacart Muskegon, MI

Completed food and grocery deliveries in a timely manner. Shopped for customer’s requests, often receiving changes to orders.

●Completed HIPAA training.

●5 star customer ratings

Manufacturing Technician Jun. 2022 - Sep. 2022

Shape Corp Grand Haven, MI

Production and packaging of car parts. Operating machines, a lot of hands on working. Maintained knowledge of current machine systems, able to assess most system problems. Welding experience.

Call Center Agent Oct. 2022 - Current

Spectrum Walker, MI

Handled multiple calls a day assessing issues and/or inquiries of billing, package plans, sales, subscription add-ons, technological errors, misc. Took appointments for call-backs. Multitasked during call, handling 3-4 different systems to input information and/or switch it around. Maintained pleasant customer service.

EDUCATION

Coopersville High school Diploma Mar. 2020

●AP Biology, AP Government

●Four years of Spanish

SKILLS

Integrity CPR Work ethic Punctual Organized AED First aid HIPAA Call taking Appointment taking Customer service Multi-tasking

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