KIM M. RUBIO

*** ****** **.

Schaumburg, IL *****

630-***-**** adtwfj@r.postjobfree.com

Successful and dependable Customer Service Professional with the ability to quickly assess, prioritize and resolve customer service issues. Excel at creating processes to increase efficiency. Extensive experience in fast paced business to business environment.

Strengths

Excellent problem solving skills

Strong organizational and communication skills

Thrives under pressure

Adapts quickly to changing business needs

Dedicated team player

Excel, Word, SAP and Oracle

Comfortable working with high priority/ high value customer

2001-

MINUTEMAN INTERNATIONAL, Pingree Grove, IL

Present

Customer Service Specialist – Managed company’s largest client representing 18% of total revenue. Departmental trainer for all new employees. Generates, processes and expedites orders. Provides written and verbal quotes. Provides technical assistance from blue prints, invoicing, credits and authorization of returns. Transmits all order and invoice information via EDI. Processes customer correspondence and dealer/service center referrals. Comfortable creating freight quotes and processing freight claims. Selected as part of essential team designated to streamline operations and seamlessly incorporate customer base after 60% reduction in workforce and closure of 3 off site branches. Experienced with both SAP and Oracle operating systems.

1996-2001

BUSAK+SAHMBAN, CAROL STREAM, IL

Inside Sales - Full and Part time Primary responsibilities included managing customer account base, providing customer service. Responsibilities also included managing inventory, purchasing and expediting orders. Accounts Payable responsibilities included invoice approval, end of month reporting and balancing. Accounts receivable responsibilities included billing and end of month reporting and balancing.

1992-1996

CHEMI-FLEX, Lombard, IL

Account Manager - Managed account base of 700+ customers. Established and maintained multiple databases. Assisted in establishing company policies and procedures. Organized department to allow for more efficiency. Assisted national sales manager increase sales revenue $3 million to $7+ million. Liaison between production/engineering departments and customers. Assisted in selection of new customer service software. Company representative at trade shows.

1983-1990

EPSON AMERICA, INC., Bensenville, IL

Sales Coordinator - Provided administrative support and assistance to the national account manager and sales team for $30 million in sales. Monitored expense reports, tracked productivity, provided customer assistance and maintained office supply inventory.

Regional Service Coordinator - Created policy for service transactions. Established data base for service center that was implemented nationally. Provided support for entire Midwest region. Supervised multiple off-site branch coordinators. Monitored service center status. Tracked jobs, inventory maintenance, parts purchasing and data entry. Corporate representative for trade shows and PGA events. Reorganized service department in Detroit. Recipient of various awards including Outstanding Teamwork and Outstanding Service.

Professional references furnished upon request

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