ANITA BRANDON

**** * ******** **, ******, Ohio **604 C: 419-***-**** adtweh@r.postjobfree.com

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Seasoned customer service specialist with background in providing advice on diverse customer situations. Experience in Microsoft Office (Word, Excel, PowerPoint, Outlook), SAP, ERP. Experience in entering customer data and all relative information utilizing SAP application. Experience

Covid-19 collection specialist 10/2021 - 03/2022 Black unity One Set up a traveling covid site. Educate recipients on how to administer non-invasive saliva covid tests. Collect samples and recipient information, and FedEx samples daily to the laboratory. Customer Service Representative / Benefit Verification Specialist 09/2020 - 03/2021 Spectraforce Toledo, OH Reviews all patient insurance information needed to complete the benefit verification process. Triages cases with missing information to appropriate program associates. Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options. Identifies any restrictions and details on how to expedite patient access. Could include documenting and initiating prior authorization process, claims appeals, etc. Completes quality review of work as part of finalizing product. Reports any reimbursement trends/delays to management. Perform related duties and special projects as assigned. Customer Service Specialist 07/2020 - 09/2020 U.S. Census 2020 Toledo, OH Interview residents in assigned areas, explaining the purpose of the Census. answering their questions, and recording their answers. Use smartphones provided by the Census to record information. Maintain and submit records of hours worked, miles driven, and expenses incurred on the job. Customer Service Representative 09/2019 - 03/2020 Apple one employment services Glendale, CA

Researched and gained knowledge on what particular product needed to be displayed that day

Educated customers on the particular products, handed out samples and leaflets. Perform the duties of setting up decorating and taking down display tables. Home health Aide 05/2019 - 08/2019 Richard’s Health Systems Toledo, OH Assisted clients with day-to-day activities depending on the clients' needs. Assisted with shopping, cooking, cleaning whatever was needed for the client. Administrative Support Specialist 12/2018 - 03/2019 Medical Mutual through Office Team Toledo, OH Assisting nurse staff in coordinating outpatient and inpatient transportation from one facility to another Verifying insurance information was approved per patient in order to carry out transportation Maintaining excellent care service with patients to keep them comfortable in transit Customer Care Provider 10/2017 - 8/2018 C3 Customer Contact Channels Las Vegas, NV Worked extensively with members to make sure all their needs are met. Resolved any issues the member may have

Enrollment, Pharmacy, and Claims.

Entered customer data and all relative information utilizing SAP application. Customer Service Representative 04/2016 - 04/2017(Seasonal) Honey Baked Ham Toledo, OH Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Answered customers’ questions and addressed problems and complaints in person and via phone. Custodial Maintenance 10/2016 - 03/2017 Margie's Cleaning Service Toledo, OH Dusted and mopped all hard surfaces. Dusted furniture, walls, machines and equipment. Polished furniture and metal fixtures.

Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors. Operated janitorial equipment properly and safely. Traveled to and from work sites in a timely manner. Kept a ledger for time and time traveled.

Quality Inspector 03/2016 - 10/2016 Staffworks Group Toledo, OH Inspected, tested and measured materials, products and installations to spec. Documented, filed and maintained proper inspection records and quality assurance documents. Education

High School Diploma

Effective Communication Strategies with Individuals who have A Mental Illness – Certificate Certified Nurses Aid - Certificate

References

Marcella Jackson Craig Team

Lead C3 Customer Contact

Channels 702-***-****

adtweh@r.postjobfree.com

Romel Noble Manager

Mary’s House 1-5

419-***-****

adtweh@r.postjobfree.com