Customer Service Assistant Manager

DYWALLA WILLIAMS

**** ******** *** *******, ** **018

telephone: 901-***-**** email: *******@*****.*** Employee Relations–Management Skills–Event Planning-Marketing A visionary and committed professional looking for new challenges in the business community to utilize current skill sets in a more challenging and fast-pace working environment, while developing new skills to help increase revenue and productivity within your company. Experience and Deep Exposure to:

PeopleSoft-Kronos-Microsoft Office Programs-Adobe-OSHA-Event Planning-Non-Discrimination and Anti-Harassment Policies-Budget and Accounting-inventory Preparation-Career Development and Success Planning--Recruiting and Onboarding-Sales- Education

B.S. in Business Administration-ITT Technical College–Memphis, TN-2006 Certification

Active Property & Casualty Insurance License

Experience

Geico Insurance Performance Sales Coach/Agent 2018- Present

● Lead and managed a team of 20 employees in order to make and exceed revenue expectations.

● supervisory and planning experience

● Experience in Salesforce, Vernient, ISO, Marketing, Lead Generation,

● Proficient in Microsoft Office suite, warehouse management systems, and database systems

● Knowledge of product, to answer any questions a customer may ask.

● Up selling products and services to increase sales and profit for the company through creating customer retention along with creating new customer loyalty.

● Manage daily, weekly, and quarterly sales and inventory to meet and exceed rigorous sales goals.

PSFWeb Ecommerce Distribution Operation Manager

2007-2018

● Manage clients’ accounts and collections

● Keep accurate record on clients

● Build and maintain positive connection with customers

● Reach monthly sales goals for the company

● planning experience in a distribution and/or inventory management environment

● Provide eCommerce operations services on behalf of consumer brands and internet retailers. Terminix Inbound/Outbound Account Manager 2004-

2007

● Present excellent customer service to potential residents in order to secure and retain their patronage with our company.

● Diligently communicated and worked with vendors to ensure that the appropriate services are rendered in an efficient and timely manner.

● Communicate with vendors in order to provide increased and improved services to residents.

● Provide day-to-day customer service and knowledge of products to residents. Technicolor Assistant Manager

2001-2004

● Provide support to management regarding all inspections

● Manage 20-35 employee as they perform duties to complete the assessment

● Generating reports and maintaining confidential information

● Helped administrative support to the Operation Manager Personal Strengths: Multitasking, Great customer services, Excellent time management and communication skills, Great work ethic, self-motivated, Detail Oriented, Great Problem Solving Skills Excellent references available upon request.

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