**** ******** *****

Waldorf, MD *****

301-***-****

adtwe6@r.postjobfree.com

Lawrence D. Cole

mailto:adtwe6@r.postjobfree.com

Career Objective: To continue my career in an innovative and ever changing industry, where I can utilize my unique range of professionalism and business skills combined with 30 years of experience in the Information Technology field.

Application Experience: SolardWinds Technology, Control-M, CA-7, ESP Workload Manager, BMC Remedy Viper & PEC, ECS/EM, TPX, COBOL, JCL, MVS/JES2 commands, SMC console, REXX/Clist, NDM, OFD Tandem, ThruPut Manager, Infoman, Microsoft Office, Lotus Notes, RACF / ACF2, Roscoe, TSO, IBM Utilities, CICS

Work Experience:

CareFirst Bluecross / Blueshield From April 2017 to November 2021

Sr Datacenter Engineer

Responsible for monitoring, resolving and escalating issues across all environments at front-end and back-end, involving CA-ESP scheduling, batch processes and file transmissions

Mainframe schedule specialist (L2 Production support)

IBM Mainframe perform weekly IPL’s via the HMC

JCL for Production support

Active Directory / 24 Hour Help Desk / 24 Hour Service Desk Support

Unix

MVS and batch CA-7 and CA-ESP scheduling (Batch related request and Issues)

Service Now Ticketing Protocols

Data Center Operations

Ensures that vital components in each environment are always up and running. Any abnormal event should be properly documented and escalated to group(s) responsible

JCL overrides, transfer of jobs from test to production.

Familiarity with various tools such as Control-M, Enterprise Manager, Introscope, Websphere, Enterprise Admin Console and Health Checks

Airline Tariff Publishing Co. (ATPCO) Dulles, VA From December 2009 to January 2017

Level 2 Data Center Analyst

Responsible for monitoring, resolving and escalating issues across all environments at front-end and back-end, involving scheduling, batch processes and file transmissions

Mainframe schedule specialist (L2 Production support)

IBM Mainframe

JCL for Production support

Unix

MVS and batch scheduling (Batch related request and Issues)

Service Now and Remedy Ticketing Protocols

Data Center Operations

Ensures that vital components in each environment are always up and running. Any abnormal event should be properly documented and escalated to group(s) responsible

Responsible for handling Adhoc requests received during off hours. This may involve file transmissions to various carriers, batch job submission, CA-7 and CA-ESP scheduling batch process, JCL overrides, transfer of jobs from test to production and performing special procedures requested by other groups

Familiarity with various tools such as Control-M, Enterprise Manager, Introscope, Websphere, Enterprise Admin Console and Health Checks

Ability to interpret FTP messages and trouble-shoot problems. Communicate problems and issues in addressing FTP issues with carrier’s technical support as well as with ATPCO’s network group

Document events and procedures that can be utilized as training material for the group. Also, responsible for keeping documentation up to date

Contributed in improving online procedures for operations

Performed startups and shutdowns of CICS online regions, this includes daily and weekly IPL's

Performed sole responsibility of handling production control function during weekends. This involves determining and analyzing problems concerning job abends and communication problems with support personnel. This also required submitting jobs with JCL overrides as requested by application support

Performed schedule release and restart of batch jobs via CA-7. Make changes on JCLs when required

Prepared written procedures for operators. Assisted supervisors in writing reports for management

Streamlined written documentation and procedures that helped Operators perform their tasks easily/ reduced operator errors. This also shortened training time of new operators and helped them become more independent

Washington Hospital Center- MedStar Health Silver Spring, MD From August 1990 to June 2009

Technical Operations Supervisor

Managed a team of 8 Data Center Technical Operators

Performed bi-weekly payroll processing and distribution of print processing, batch processing jobs and IBM mainframe tape mounts

Utilized Control-M, CA-Scheduler and ESP automated schedulers to perform management of both batch and Unix script processing within mainframe and distributed systems in a GUI environment. Ensure that process-flow meets business requirements on a timely manner. Any SLA delay is relayed to the management and business users

Monitored batch flows and system alerts via Enterprise Management and PEC alerts

Provided customer service and multi-task work in a fast-paced environment

Understand operation of MVS OS/390 sysplex environment. Also has ability to manage OS/390 and CMOS processors along with sysplex architecture. These include virtual tapes & silos, DASD’s, ESCON channels /directors. Also possess understanding to isolate and resolve OS/390 system-based error conditions relating to MVS configurations

Escalate issues to management, customers, and support groups

Utilize standard operations logs and other communication tools to clearly turn over communications and document issues following management guidelines

References Available Upon Request

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