NATASHA S. SUMMERVILLE

773-***-**** adtwe2@r.postjobfree.com

My objective is too able to use my word processing knowledge that will utilize my computer knowledge, strong people skills, organizational abilities, and business experience. I am Interested in an responsible management position where I can grow within the company in enhancing my career.

PROFESSIONAL EXPERIENCE

Clayton Fixtures 2021-2022

Shipping QA Inspector

As QA Inspector and shipping lead I had to plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.

Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs

Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements

Develop or update procedures for capture, investigation, and documentation of product complaints

Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers

Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes

Matheson Flight Extenders

Dock Supervisor 2018-2022

As a floor supervisor I directed a team of 40 to ensure that all mail was being placed in the right locations, that sorting was being completed correctly to ensure satisfactory delivery; as well as completing all reports.

My team unloaded sacks, tubs, and trays of mail into and out of aircraft containers from 5 ft. to 8 ft. high.

Sorting was to be completed as well as labeling, packaging and routing; which had to be done in a timely and accurate manner.

I used and maneuvered conveyor belts and equipment daily.

I kept records and reports when needed and performed all duties according to Matheson's safety rules.

Fork Lift operator

Maximus Federal Services Irving, Texas

Customer Service Supervisor 2015-2018

As a Customer Service Supervisor at Maximus Federal Services; I supervised a team of Client Service Representative who were responsible for helping to ensure that the customer is able to access and receive Federal program services.

I aided and observed over phone outreach and enrollment services, including education on OPWDD managed care, to clients in presentations at designated OPWDD offices or other community sites within the region as directed

Conducted group presentations to consumers, designees and authorized representatives at venues designated by OPWDD

Assisted in Outreach ACCM with selected duties.

Presented OPWDD managed care options to clients and assists clients in understanding their health care plans

Ensured that my customer service representatives contacted health care providers to confirm plan affiliation

Ensured that my customer service representatives assisted clients in the enrollment/disenrollment process

Maintained positive relationships with city staff, OPWDD, community groups, and clients

Maintained updated knowledge of the New York Medicaid CHOICE Project

Raised issues of concern and/or problems to the Project Manager

Reviewed enrollment forms for accuracy and completeness

JP Morgan Chase Lewisville, Tx Mortgage Research Supervisor 2011 - 2015

Trained a team of professionals on processes that included: Platform interfacing Customer Care resolutions and correspondence; System application coding and review; resolving escalated disputes and complaints from customers.

I communicated errors to appropriate personnel for expedited resolution for preventing contested or impaired foreclosure actions.

I reviewed suspended accounts to determine if foreclosure was present.

I researched existing loans in active foreclosure status to determine if the current foreclosure sale should be delayed due to active loss mitigation, including retention and liquidation.

Worked as liaison between loss mitigation and foreclosure departments and gave instructions to local attorney responsible for foreclosure sale.

I adhered to state, federal and investor guidelines to make decision in regards too foreclosure.

Reviewed non-performing loans to ensure regulatory and investor requirements were met concerning loss mitigation workouts.

I adhered to investor guidelines/procedures while conducting reviews and decision accounts.

I assisted in training and mentoring new personnel.

I acted as liaison for FNMA escalations.

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, employees, agents, and vendors.

I monitored the progress of employees to ensure that we are meeting established production goals and delivers timely service.

Traveled within the assigned territory to facilitate customer development and relationship through agency visitation and prospect calls.

UPS Fort Worth, TX Package Handler 2008-2011

I served as a part-time package handler for the world's largest package delivery company and one of the leading global providers of specialized transportation and logistics services.

I worked on lifts, slides, and loading packages of various weights in record time for expedite delivery.

I facilitated development and training to fellow team members concerning safety and health.

Forklift Operator

EDUCATION

Robert Morris University RMU

Bachelor of Arts in Corporate Business Communications 2007 2007

Graduated Magna Cum Laude

Top 10 on Deans List

ADDITIONAL SKILLS

15+ years of all social media platforms

15+ years of Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®.

5+ years forklift

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