Data Entry Customer Service

Zygmunt Gross 317-***-**** • adtwcq@r.postjobfree.com

Energetic Sales Professional Seeking Remote Customer Service Role Driven, passionate, and personable professional targeting opportunities in the customer service role.

EXPERIENCE

Insurance Field Agent KNIGHTS OF COLUMBUS, Indianapolis, IN 06/2022 - Present Protecting families with a variety of products from disability income, to long term care insurance and a variety of life insurance vehicles. Duties include lead generation, pipeline management, customer relations, and closing sales.

● Issued $3 million in life insurance in the first five months as an agent.

● Average 25 calls per day and attended 2-3 fraternal council meetings a month building rapport with members.

● Received inbound calls regarding products, claims, and miscellaneous data entry. Resolved customer service complaints with transparency, efficiency, and professional candor.

B2B Ad Sales Representative (Remote) DECIDED EXCELLENCE CATHOLIC MEDIA, Indianapolis, IN 02/2022 - 05/2022 National distributor of local, faith-based community magazines offering advertising solutions for local businesses. Prospect local businesses and maintain ongoing client relationships through email, phone, and in-person drop-ins.

● Closed $42K in sales in the first month on the job, achieving leaderboard (top sales status) out of more than 5,000 sales representatives

● Average 30-40 calls per day, while continuously prospecting local businesses online and in person. Conducted 5-10 drop-ins per week, building personal rapport with potential clients within my market

● Set an average of 6 meetings per week with key decision makers (business owners) and perform in-person and remote sales demos

Carpenter – Apprentice BOLDT CONSTRUCTION QUALITY INTERIORS INCORPORATED, IN & WI 09/2019 – 01/2022

● Performed general construction duties for a variety of projects including hospital emergency covid pods and college dormitory buildout.

Graduate Studies CONCEPTION & MUNDELEIN SEMINARIES MO & IL 06/2015 – 05/2019 Property Manager AVESTA Tampa, FL 07/2013 - 06/2015 Multi-family real estate company managing a portfolio of 10k+ apartments throughout the southeast region of the U.S. Managed 139 units with responsibilities ranging from: purchasing, accounting, sales, leasing, budgeting, and staffing.

● Customer Service, marketing, leasing and resident retention maintaining occupancy above 90%. Oversaw maintenance performance and issues/resolution. Directly handled all resident disputes and complaints daily.

● Collaborated with the operations manager to increase additional monthly net operating income (NOI) by 25%.

University Fundraising and Development FRANCISCAN PHON-A-THON Steubenville, OH 09/2009 - 05/2013 Cold calling of new and existing alumni. Successfully raised $20K in donations.

EDUCATION & CERTIFICATIONS

M.A THEOLOGY – Holy Apostles College, Online 2022

B.A. PHILOSOPHICAL & THEOLOGICAL STUDIES – Conception Seminary College, Conception, MO 2017

B.S. ECONOMICS – Franciscan University of Steubenville, Steubenville, OH 2013

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