Administrative Assistant Customer Service

**** * ****** **

Aurora, CO *****

Phone: 303-***-****

**********@*****.***

Skills:

Event Planning

Virtual meeting logistics

WebEx/Skype/Zoom

Administrative Support

Time Management

Microsoft Office

Written correspondence

Communication

Memberships:

F.I.V.E

WLG

PRIDE

ENABLE

RAISE

AERG

ASPIRE

Volunteer work:

Boys and Girls Club

The Heart Walk

Wreaths across America

Junior Achievement

Ronald McDonald House

Current Certifications:

Colorado Notary

Kati Alcock

Empathy Includer Woo Achiever Positivity

Objective

20+ years of experience in varied styles of customer service. 12 years of event planning experience that includes administrative responsibilities and abilities. Most recent Administrative Assistant experience to 4 Senior Leaders, 53 Front Line Leaders and a network of additional Leaders and Directors supporting these executives. Dedicated with a strong work ethic, morals, values and integrity. Creative and crafty with the ability to “think outside the box”. Able to maintain a sense of urgency, multitask and move quickly while ensuring quality work. Goal and results oriented, focused on meeting deadlines and the needs of the business while maintaining morale.

Experience

Fidelity Investments -- Englewood, CO 2015 – Present

Executive Administrative Assistant

Supported four Senior Leaders, 53 Front Line Leaders, and 900 associates daily

Mentored, trained and backed-up for all site executive administrative assistants

Coordinated day to day events, forums, correspondence and executive calendar management

Managed travel arrangements, logistics and expense report processing

Managed budget reconciliation for the entire site.

Coordinated Excellence In Action Awards for Client Services while being support for the Regional Site Leader.

Acted as site point of contact for work from home equipment and support.

Coordinated, supported, planned and partnered with multiple business units for off sites and on-site visitors.

Led Denver Culture Alliance – Planning, executing, and overseeing all morale and culture related events and activities in the site through the voice of the associate in person and virtually.

Created and distributed all communications for Denver We Heard Your Voice to the site and aiding in research for solutions for our associate’s requests

Staples (formerly Corporate Express) 2006 - 2015 Senior Administrative Assistant

Supported six Directors and 24 managers

Provided support virtually for Vice President of Customer Service

Directly supported call center managers and 600+ associates

Conducted meeting and event preparation

Created PowerPoint presentations and Adobe LiveCycle documents

Spreadsheet analysis, modification and chart creation using Microsoft Excel

Provided back-up support to security team, payroll and building facilities

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