ADEOYE SAMUEL OLAMIDE

*, **** ****** ***. *******, off Ogunmokun Street, Mushin Lagos.

Email: adtwc6@r.postjobfree.com

Tel: 234**********, 234**********

OBJECTIVE

Experienced IT Engineer with over Ten years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated with strong organisational and time management abilities.

SKILLS

Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices.

Good knowledge of troubleshooting varieties of Printed Circuit Boards(PCB)

Install and integrate new server hardware and applications.

Detailed knowledge of windows server setup, server Management, Active Directory and DNS, deployment and maintenance.

Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers. Keep an eye out for needed updates.

Support and administer third-party applications.

Ensure network security and connectivity.

Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.

Set up user accounts, permissions and passwords.

Resolve problems reported by end user.

Define network policies and procedures.

Specify system requirements and design solutions.

Research and make recommendations on server system administration.

Troubleshoot server and server application issues.

Support of the following: Email Systems (Exchange), Windows Server Systems, VM Ware,

Provide technical support to business users both remotely and face to face

Maintenance and support of central hardware, operating systems and utilities

Administer installations, including setting up new systems/hardware and promptly installing updates

Troubleshooting, Installing and configuring new computers/telephones

Troubleshooting IT equipment - printers, scanners etc

Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems

Maintain network equipment, servers and users hardware and software

Competence in PC network security issues, including virus protection and prevention

Maintain the existing network and server systems

Electrical connections and installations

Good knowledge of Microsoft Office packages

Sound knowledge of Graphics and Designs(Corel Draw Suites)

WORKING EXPERIENCES

2021 Till Date: NZ PRO GAMING LIMITED, SURULERE

TEAM LEAD, I.T ENGINEER/SLOT MACHINE ENGINEER

Responsibilities:

Managed team of IT support,

overseeing hiring, training, and professional growth of employees.

Oversaw IT department operations and training.

Coordinated ongoing technical training and personal development classes for staff members.

Configured hardware, devices and software to set up work stations for employees.

Maintained servers and systems to keep networks fully operational during peak periods.

Install and configure gaming hardware operating systems and applications

Monitor and maintain slot systems and internet networks

Talk staff or clients through a series of actions, either face-to-face or over the phone, to help setup systems or resolve issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Replace parts as required

Fixing of looms and slot machines buttons

Provide support, including procedural documentation and relevant reports

Follow diagrams and written instructions to repair a fault or setup a system

Support the roll-out of new applications

Setup new users account and profiles and deal with password issues

Respond within agreed time limits to install machines at business locations

Work continuously on a task until completion(or referral to third parties, if appropriate)

Prioritize and manage many open cases at one time.

Rapid establishing a good working relationship with customers and other professionals, such as software developers, business development managers etc.

Training of staffs, Business Developers/Marketers and Cashiers detailed knowledge on operations, maintenance and activities of the slot machine systems.

Test and evaluate new technology

Conduct routine electrical safety checks on computer equipment.

2021 - 2021 : TWIN WATERS DEVELOPMENT, LEKKI

COMPUTER TECHNICIAN

Responsibilities:

Troubleshooting and repair of fault Gaming machines/devices.

Relate with customers and helping them in using their tickets to redeem prizes.

Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.

Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts.

Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.

Wrote and reviewed tickets to request maintenance to various types of equipment. Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Provided replacement files to customers missing data, media files, and software components

Used ticketing systems to manage and process support actions and requests.

2015 – 2019: SELF EMPLOYMENT/FREELANCER

COMPUTER HARDWARE ENGINEER

Responsibilities:

Repairing Faulty Computer System and connecting them to the Administrative Network.

Installation of Application Packages.

Checking and Ensuring Proper Services rendered before delivery.

Troubleshooting, Installing and configuring new computers/telephones

Troubleshooting IT equipment - printers, scanners etc

Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems

Maintain network equipment, servers and users hardware and software

Competence in PC network security issues, including virus protection and prevention

2011 – 2013: TG COMPUTER TECHNOLOGY

SYSTEM ENGINEER/NETWORK ADMINISTRATOR

Responsibilities

Repairing Faulty Computer System and connecting them to the Administrative Network.

Installation of Application Packages.

Setup new users account and profiles and deal with password issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Instructing and Training of Students

Training and General Admission of Students

General System Networking and Sharing.

Ensuring good relationship between Customer, Visitors and all Students

Checking and Ensuring Proper Services rendered before delivery.

Troubleshoot system and network problems, diagnosing and solving hardware or software faults and Configured hardware, devices and software to set up work stations for employees.

Maintained servers and systems to keep networks fully operational during peak periods.

Checking and Ensuring Proper Services rendered before delivery.

Ensuring good relationship between Customer, Visitors and all Students

Setup new users account and profiles and deal with password issues

Repairing Faulty Computer System and connecting them to the Administrative Network.

2009 – 2010: NIGERIAN BOTTLING COMPANY, ASEJIRE PLANT.

I.T SUPPORT/I.T INTERNSHIP

Responsibilities:

Set up user accounts, permissions and passwords.

Resolve problems reported by end user.

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Installations of Application Packages

Install and configure hardware operating systems and applications

Provide support, including procedural documentation and relevant reports

Sorted and organized files, spreadsheets and reports.

Answered incoming telephone calls, took down messages and provided information.

Delivered clerical support by handling range of routine and special requirements.

Worked on projects using knowledge gained in classes to put together recommendations for issues.

Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.

Linked computers to network and peripheral equipment.

Executed technology implementation projects with minimal downtimes and business disruptions.

Rolled out software updates and applied server patches to thwart threats from penetrating networks. Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Configured hardware, devices and software to set up work stations for employees.

Maintained servers and systems to keep networks fully operational during peak periods.

Checking and Ensuring Proper Services rendered before delivery.

Visitors and all Students Setup new users account and profiles and deal with password issues

Repairing Faulty Computer System and connecting them to the Administrative Network.

2007 - 2008 : SKYLINKS CAFE & BUSINESS CENTER

CYBERCAFE/SYSTEM ENGINEER

Responsibilities:

Repairing Faulty Computer System and connecting them to the Administrative Network.

Installation of Application Packages.

General System Networking and Sharing.

Ensuring proper documentation of the Company’s System.

Ensuring good relationship between Customer, Visitors and all Students.

Assisting Customers with Browsing issues.

Helping Customers in dealing with difficult task during browsing.

Monitored networks and network devices to resolve technical problems quickly.

Good knowledge of troubleshooting and repair of Printer, Scanner and UPS

Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

Designed and evaluated Networks and LAN connectivity technologies.

CERTIFICATIONS

CompTIA A+, CompTIA Network+, CompTIA Security+

Certificate in Broadband Networks

Accelerated Jobberman Soft Skills Training(Certificate of Achievement in Project, Communication and Time Management )

Diploma in Computer Hardware and maintenance engineering.

EDUCATIONS

2015 : Lagos City Polytechnic ikeja

Higher National Diploma(HND) in Electrical and Electronics Engineering

Upper Credit Division

2010 : Lagos City Polytechnic ikeja

Ordinary National Diploma in Electrical and Electronics Engineering

Upper Credit Division

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