Rachel Hawkins

***** ****** ***** **.

Soddy Daisy, Tennessee, 37379

423-***-****

adtwb2@r.postjobfree.com

WORK EXPERIENCE

LABOR UNION 846, CHATTANOOGA, TN

TVA Nuclear Plant, Oct 2015 – Present

CHATTANOOGA STATE BOOKSTORE, Chattanooga, TN

Seasonal Sales, Jan 2011 – May 2013

Sold books and supplies prior to the start of each new semester. My daily sales usually exceeding $20,000.

AMEDISYS HOME HEALTH, Chattanooga, TN

Sales Rep., Oct 2005 – Mar 2007

Called on doctors, hospitals and assisted living facilities to educate staff on the services we could provide their patients. participated in community education event and worked with families to understand and secure appropriate services. Exceeded sales goals every month. (goals increased monthly)

RIVERMONT CHIROPRACTIC CENTER, Chattanooga, TN

Receptionist/chiropractic assistant, Jun 2000 – Mar 2002

Made appointments, set up new patient folders, filed insurance claims, administered electro therapies and heat therapies to patients, set up x-rays.

TLC HOME HEALTH, Chattanooga, TN

Sales Rep., Aug 1997 – Dec 1999

Called on doctors, hospitals, and assisted living facilities to educate staff on the services we could provide their patients. Maintained detailed records of contacts. Participated in community education. Gathered feedback on patient care and service quality.

BELLSOUTH MOBILITY, Chattanooga, TN

Assistant Customer Service Manager, Jul 1994 – Aug 1997

Received inbound calls and utilized three computer systems to assist customer with billing, equipment, roaming, coverage, and technical support issues. Took complaint escalation calls including Presidential escalations. Headed QUAT teams and assisted in new employee training. Served as backup technical support working with a Motorola 500 Switching system.

PROFFITT'S DEPARTMENT STORE, Chattanooga, TN

Prescriptive Cosmetic Counter Manager, Apr 1993 – Jul 1994

Set sales goals, scheduled counter staff, maintained stock inventory book, worked with regional account executive, and assisted customers with skin care and color matching. Increased sales 150%.

PROFFITT'S (FORMERLY HESS'S), Kingsport, TN

Group Manager of Sales, Nov 1992 – Apr 1993

Responsible for interviewing, staffing and scheduling of sportswear, dresses, petites and women's world departments. Communicated with buying staff and corporate officers regarding merchandise receipts and sales. Directed visual display. Assisted the Assistant Manager with store budgets.

HESS'S DEPARTMENT STORE, Kingsport, TN

Merchandise Coordinator, Jun 1990 – Nov 1992

Solely responsible for merchandising and in-store displays. Communicated with corporate buying staff. Had full supervision of store operations and all 75 employees. Coordinated fashion shows, resolved customer problems, assisted with interviews and performance reviews.

HESS'S CORPORATE HEADQUARTERS, Allentown, PA

Assistant Buyer, Oct 1989 – Jun 1990

Calculated open-to-buy budgets for 76 stores. Analyzed price discrepancy reports. Wrote basic advertising copy and selected merchandise for photo shoots. Consolidated merchandise receiving reports.

EDUCATION

University of Tennessee at Knoxville, KnoxvilleTN

B.S. in Business Management, May 1989

ADDITIONAL SKILLS

Superior customer service skills, excellent problem solving ability and conscientious.

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