Lead Associate Operator

TERRELL FLOOD

e@ 757-***-****

* ********@*****.***

QO Chesapeake, VA

EDUCATION

GENERAL STUDIES

WITH COURSEWORK IN

MARINE TECHNOLOGY

AND BUSINESS

MANAGEMENT

Tidewater Community

College

Maury High School

KEY SKILLS

Sales Systems

Microsoft Office

Team Leadership

Accounting

Nonprofit Volunteer Support

and Development

Event Planning

Client Support & Relationship

Building

Social Media & Website

Management

INVOLVEMENT

7 CITIES PRO AM

BASKETBALL LEAGUE

Assistant Lead Operator

2005 - Hampton Roads, VA

AMERICAN YOUTH

FOOTBAL

Volunteer

2012 - Hampton Roads

EXPERIENCE

MANAGER

Wing King / Virginia Beach, VA/ 2018-2022

Foster a work environment that maximizes employee involvement, morale, and

company culture while consulting and supporting the General Manager, Owners,

Team Leads and overseeing aspects of operations, staffing, inventory, quality

control, maintenance, and safety.

+ Provide logistical and administrative oversight to ensure quality control,

enforce satety protocols, standard operating procedures, and operations

+ Make recommendations on scheduling, recruitment, customer complaints

and resolutions, company standards

+ Provide aid to all staff and patrons, while assisting in day to day logistics

of food service and bar management

TEAM ASSOCIATE

Taco Bell / Chesapeake, VA / 2018-2019

Provide support to the people, team, and patrons of the company while ensuring

customer satisfaction through efficiently handling all duties.

+ Resolve service issues while maintaining safety standards and a clean

facility environment

+ Provide support in managing staff and ensuring that team members were

communicating while managing competing priorities

+ Support effective work in a rapidly changing environment

PHOTOGRAPHY ASSISTANT

Angel Eyez Photography / Norfolk, VA / 2013-2018

Supported small women owned photography business consulting focused on

formal, bridal, event, business, and real estate photography. Contributed to event

preparation through logistical and administrative tasks.

+ Assist with managing outreach, scheduling, and registration of clients

+ Assist in the creation of promotional outreach materials

+ Provide support with relationship management for external stakeholders

to ensure successful delivery of photographs

+ Equipment set up and breakdown; assistance with printing and editing

LEAD ASSOCIATE

Foot Locker / Chesapeake, VA / 2013-2015

Served as designated support for the management and properly maintained

physical store while overseeing training of staff, recruitment, monitoring

inventory, and maintaining sales performance

+ Oversaw operations, communications, and administrative tasks for 7+

staff members

+ Managed logistics, contracts, and helped developed calendar for in-store

operations

+ Ensured high level of customer satisfaction by being knowledgeable

about products and working with team members to provide service

Contact this candidate