Customer Service Store Manager

Elizabeth Salifoska

*** ***** **** ******, *********, CT 06770

203-***-**** / adtw92@r.postjobfree.com

Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills

●Confidentiality understanding

●Schedule management

●Verbal and written communication

●Client relations

●Client service

●Excellent work ethic

●Attentive to detail

●Strong leadership skills

●Strong interpersonal skills

●Flexible work schedule

●Product and Quality Control

●Team player

●Detail-oriented

●Customer service experience

●Dependable and punctual

Experience

McDonalds Derby, CT Store Manager – 10/2001 – 01/2021

●Hired, trained, and managed staff of over 30 employees

●Oversaw the daily & weekly workflow, and prepared employee work schedules

●Evaluated each employee on their productivity and general performance on weekly basis

●Managed all financial transactions

●Managed closing duties, including restocking items and reconciliation of cash drawer

●Orchestrated weekly and monthly inventory

●Was on the floor, trouble shooting and fulfilling customer needs

●Mentoring and leadership.

●Excellent knowledge of food preparation and presentation.

●Excellent knowledge of hygiene procedures.

●Ability to assess crew members' knowledge of procedures and give feedback and guidance where required.

●First class customer service

Home Healthcare Personal Aid Naugatuck, CT 01/2015 – Present

●Assist patients with carious activities of daily living, including using the toilet, bathing, dressing, preparing food, eating, drinking and moving around

●Follow patient care plan directive as recommended or instructed by nurse

●Perform regular homemaking chores, such as doing dishes, sweeping and mopping floors, doing laundry, cleaning patients medical equipment

●Ensure safe, healthy, clean and uplifting patient environment at home

Education

Grace High School Bronx, NY - 1981

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