Theresa Fuller

Claremore, OK *****

adtw8i@r.postjobfree.com

+1-918-***-****

I am interested in bringing my professional skills and education to obtain a challenging position with career growth that I can do remotely . I have over twenty years of experience providing direct customer service according to company policy as well as providing resources and trouble shooting to assist parents of special needs children.

Authorized to work in the US for any employer

Work Experience

Licensed Insurance Agent

AIL Insurance Company - Claremore, OK

October 2021 to Present

I call provided leads generated by mailers to Unions & Association members,policy owners,and families that request a child safe program .I do a full presentation of no cost benefits & offer additional permanent benefits .Handle objections & close the sale,obtain signed documents via docu sign Appointment Setter

Independent Contractor - Claremore, OK

February 2021 to Present

• Called contracted agents leads and scheduled them for in home presentations.

• Updated spreadsheets and lead cards as needed.

• Booked new leads at an average of 80%.

Fine Dining Server,special Event Coordinator

Blue Pete's Restaurant - Virginia Beach, VA

April 2007 to October 2007

• Answer Questions about menu, wine and specialty drinks, other restaurant functions.

• Assist and coordinate with chef and owner with special events to include menu, staffing, obtaining entertainment,decorations for special events. Train and assist other servers as needed.

• Communicate with Food and Bar Team on availability of specials to offer to customer.

• Inform management of any issues that would affect service.

• Make food and wine recommendations to enhance dining experience. Perform opening and closing duties and any other duties instructed by management. Mortgage Loan Originator

Dominion Financial Mortgage - Virginia Beach, VA

September 2002 to March 2004

• Created marketing campaigns in local real estate business to stimulate growth for my business in targeted customer base.

• Developed partnerships with a network of real estate professionals to drive business to me. My customer centric approach kept these relationships fruitful and long lasting.

• Answer customer calls and walk-in clients to discuss various loan products and qualification information.

• Complete mortgage application and collect and review needed documents. Communicate with clients, processing and closing departments in a timely manner to expedite the process.

• Develop a data base of leads from referrals, telephone canvassing, email, networking and building advertising to run local advertising in realty publications.

• Knowledge of lending regulations governing real estate lending. Knowledge of different Lenders and their products.

Bartender, Waitstaff Trainer

Applebees - Virginia Beach, VA

September 2000 to November 2002

• Accurate cash sales and credit sales handling.

• Knowledge of rules of service,menu,drink recipes.

• Delivery of food and beverages within time frames and to company standards.

• Handling of all bar operations, opening and closing duties, quality and profit standards met.

• Trained new servers in all aspects of food service to Applebee's standards as well as importance of respectful working relations with back of the house. Retail Sales Associate

Circuit City Stores, Inc. - Virginia Beach, VA

September 1984 to June 1987

• Attended and successfully completed all required sales and merchandise training given by managers and vendors to keep up with current market. Performed daily department maintenance procedures of cleaning, pricing and merchandising products.

• Source potential new business by maintaining contact with former clients and lead generation.

• Full qualification of clients needs to find good fit of products to offer Education. Education

GED in Psychology

Central Virginia Community College - Lynchburg, VA 1982 to 1984

Skills

• Cold Calling

• Loan Origination

• Telemarketing

• Credit Analysis

• Loan Officer Experience

• Presentation Skills

• Fair Housing Regulations

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Sales

• English

• Customer service

• Inside Sales

• Outside Sales

• Account Management

• Order entry

• Financial services

• Lead generation

• Computer skills

• Communication skills

• Negotiation

• Time management

• Underwriting

• Windows

• Computer literacy

Certifications and Licenses

Partner in Policymaking Training, 2007/2008 The group of selected participants, consisting of parents and self-advocates, will build networks with state and national leaders as well as one another. Participants will be educated on best practices and current trends in many areas including: History of Disability Movements Self-Advocacy

Independent Living

Inclusive Education

Supported Employment

Personal Futures Planning Building Inclusive Communities Natural Supports Assistive Technology Communication & Team Building Legislative Process and Strategies

Life & health producer license for Oklahoma

October 2021 to October 2023

Licensed in the state of Oklahoma to sell life & health insurance Insurance Producer License

Assessments

Inside sales — Highly Proficient

December 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Sales skills — Highly Proficient

December 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work motivation — Highly Proficient

January 2021

Level of motivation and discipline applied toward work Full results: Highly Proficient

Work style: Conscientiousness — Expert

December 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Call center customer service — Proficient

December 2020

Applying customer service skills in a call center setting Full results: Proficient

Active listening — Proficient

December 2020

Actively listening and appropriately responding in conversations Full results: Proficient

Data entry: Accuracy — Highly Proficient

December 2020

Entering data quickly and accurately

Full results: Highly Proficient

Scheduling — Proficient

December 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Work style: Reliability — Completed

January 2021

Tendency to be dependable and come to work

Full results: Completed

Outside sales — Highly Proficient

December 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Verbal communication — Proficient

July 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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