Tech Support Technician

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

ROBERT H

HALL

R

**** * **** **, ****, TX 76706, 254-***-****, ***********@*****.*** When offered the opportunity to work my employer will get a self starter go get a, I will give %100 at all time. I take my work serious as you take your business serious. My work history speaks on paper my presence will speak for itself.

Troubleshooting/Problem

solving

Team Lead Customer Relations

Microsoft Office Training Skillets

Information Systems August 1998 - August 1999

Med Tech WACO, Texas

Managed vast amounts of inhouse data for use in ongoing analyses and key decision making. Maintained system performance and security with regular updates. Responsible for inhouse technical support, swipe cards (access control), line extensions, ACD/Switch and ring flows.

Level II Tech Support September 1999 - August 2004 Grande Communications San Marcos, Texas

Responsibilities include inbound and outbound tech support calls dealing with customer stability of home and business phone and internet.

Addressed and resolved routine user issues.

Performed troubleshooting and diagnosis for issues related to software and peripheral equipment. Restored performance by completing basic repairs to hardware, software and equipment. Helped users via telephone to diagnose and triage problems. Tier 2 Support Technician May 2008 - June 2010

Convergys McGregor, Texas

Inbound support of AT&T phone service dealing with features, email setup and support. Addressed and resolved routine user issues.

Monitored and responded to tickets for resolutions. Transportation Logistics Manager May 2017 - Current PWK Logistics Frisco, Texas

Met timetables by quickly resolving transportation, logistics and customer issues. Maintain working fleet insuring safety for drivers. Associates September 1998

H

Texas State Technical College, Waco, Texas

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