Customer Service Applications Engineer

**-****-* ***** **

Kapolei, HI. *****

Phone 808-***-****

E-mail:

*********@*****.***

Michael Davis

Profile Professional with over 35 years of customer service experience including technical support, training, and supply logistics management. Ability to work with customers, sales and vendors. 10+ years as the maintenance NCO for the US Army ordering needed parts and coordinating repairs with the local maintenance facility. Professional

experience

Hi-Techrep, Honolulu HI

Sales Support Engineer 7/2020-Present

Support customers on all aspects of supported products to include usage and software upgrades. Book quotes and orders and coordinate delivery. Develop and deliver training on telecommunications fundamentals. Work directly and via phone with end users to ensure issues are quickly resolved.

Viavi/JDSU, Germantown MD

Germantown, MD

Services Planner 8/2019-5/2020

Ensure Viavi service centers have procured and configured the test stand equipment required to repair all new product releases. Work directly with customers to ensure adequate parts supplies for legacy equipment. Inspect inventory of the service centers to ensure the correct parts stock to repair new and legacy products.

Senior Applications Engineer/Maintenance NCO 1987-1994 Primary responsibility entails customer questions are answered in a timely manner and that equipment preventive maintenance is performed and documented. Provide best in class support for VIAVI/JDSU customers on network troubleshooting, fault isolation and test equipment setup. Assisted manager with the development of a yearly business plan and budget. Developed and implemented a technical training program for all new Application Engineers. Trained new Sales Engineers on product functionality and network troubleshooting.

• Performed beta product hardware and software testing for various business units

• Proficient with MSD, Outlook, Excel

Applications Engineer 1995-1997

Provided technical support, both via phone and in person for Acterna customers. Acted as TAC contact for several business divisions.

• Assisted in the training of new TAC personnel

• Provided phone and onsite support and training for the entire Acterna product line .

Associate Applications Engineer 1994-1995

• Provide technical support to TTC’s customers

• Gave the team an overview on military communications and satellite fundamentals

• Recognized for having a “can do” attitude and an eagerness to learn. Given an exceeds expectations on my 6 months review US Army, Ft. Belvoir, VA.

Maintenance NCO 1992-1994

Tasked with performing maintenance on 3 medium satellite terminals. Ensured that all links exceeded DOD performance parameters and that all equipment maintenance is kept up to standard. Coordinated with DISA on the setup and troubleshooting of all Ground Mobile Forces/GMF satellite missions. Verified correct spare parts were on site.

• Developed site RF uplink alignment procedure

• Trained all site personnel on satellite modem characterization procedures and test equipment functionality

• Worked with all site contractors to ensure that vendors proprietary equipment maintained a 100% operational readiness

US Army, Okinawa Japan

Shift supervisor/maintenance NCO 1984-1992

Directly supervised 6 shift members. Performed maintenance on 2 medium satellite terminals including uplink/downlink alignment, modem characterization and high power transmitter troubleshooting.

• Maintained auto tracking system on the MSC-46 terminal so that it was the last one in the US military able to auto track the satellite

• Developed a servo alignment procedure for the antenna drive system

• Given several awards for exceptional site maintenance

• Worked with area maintenance facility to ensure site had the correct spare parts in stock

Education Central Texas College, Annandale, VA. 1994 AA Communications Electronics

US Army Basic NCO school, Ft. Gordon GA. 1992

Honor Graduate

US Army Primary Leadership Development Course 1987 Ft. Jackson, Korea

Top 10% of class

US Army Satellite MOS school, Ft. Gordon, GA. 1984 Honor graduate

RETS Electronics School, Broomall, PA. 1983

Associate, Electronics Engineering

91 average

Certifications FOA certified # 239****-****

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