Service Representative Customer
Resume:
A highly motivated customer service representative for over 6 years. With extensive experince in sales and the customer service environment; which includes genrating new prospects, customer retention, conflict resolution, logisitics, and excecution. Commited to providing high-quality customer care to create a positive experience. Professional Experience
Customer Service Representative Premier Jet Services January 2021 - Present Customer Service Manager Michigan Surgery Specialists September 2018 - January 2021 Sales Representative Henri Bendel July 2016 - September 2018 Education
Bachelor's in Public Relations Oakland University at Auburn Hills August 2016 - December 2020 Key Skills
BB
Brittany
Beverly
Customer Service Manager
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Provide a luxury and memorable experience for all clientele Maintained and upkept the image of the company
Crtitaical and analytical thinking routinely
Handled large volume calls on a day to day basis with a sense of calm and professional work ethic Work to understand the needs of each client
Developed sucessful tactics to sell services to clients Keep records of customer interactions with mutiple CRMS Maintaning the drecretion and privacy of clients
Managed the day to day operations of three practices Served patients by greeting and helping them, scheduling appointments, and maintaining records and accounts Professionally asstianting doctors, nurses, staff, vistors, and patients Maintaining inventory such as ordering supplies, and matinenance repairs Communticating in a courteous manner with patients in person and on the phone Perform all duties within HIPPA regulations
Adhere to policy and procedures during all activates Complete accurate documentation of patient visits
Styled mannequins and designed merchandise displays to prmote key prices and shopper engagment Operated cash registers, receving and processing both cash and card payments Recommended, selected and located merchandise for shoppers, eganging politely to establish product needs and wants Built customer retention by delivering excellent shopping experiences Listened to customers needs and desires to identify and reccomend optimal products Pursured exisiting and potiential customers by phone, email and text messages to genrate leads and close sales Conducted product knowledge and demostration to highlight features and redirect objections to postive outcomes Communicating effectively
Attention to Detail
Critical and analytical thinking skills
Organized
Active Listening
Empathy and patience
Adaptability
Microsoft Office 365 & Google workspace
CRMs
105 WPM
Tech Support
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