OLAWUNMI ODUSANYA

Cordova, TN ***** (***) *** - *279 adtw5n@r.postjobfree.com

PROFESSIONAL SUMMARY

A Certified Scrum Master holding over 5+ years of experience and background communicating effectively with, and leading high-performance teams. I'm a Servant- leader, skilled in delivering large-scale software and web development projects on time. Great knowledge in leading multiple teams on various projects through SDLC using Agile frameworks such as Scrum. Experienced at driving the enforcement and adoption of scrum rules, removing impediments, and fostering self-management within teams. ACCOMPLISHMENTS

• Facilitated two software teams of 10 in the development of Software/Applications.

• Achieved desired deliverables by completing projects with accuracy and efficiency.

• Resolved product issues through consumer testing. SKILLS

• Agile methodologies, values, and principles, agile transformation.

• Scrum, Kanban, Jira, Confluence, Azure DevOps,

Rally, Tableau, SQL, E-Commerce, Oracle.

• SDLC, End to end project management, IT

Management, Project delivery.

• Quality Assurance, User accepted Testing,

Software documentation, and Test Management.

• Defect tracking, System Testing, Process

Adherence, Process Improvement, Service

Delivery Integration

• Management, Team Leadership, Coaching,

Mentoring, Facilitating, Teaching, Training,

Influence, Conflict Resolution

• MS Word, Excel, PowerPoint, Teams, Project,

SharePoint

WORK HISTORY

Scrum Master, 08/2020 to Current

Cigna Corporations – Memphis, TN

• Utilized Scrum framework and facilitated all Scrum ceremonies for teams: Daily Stand Up, Backlog Grooming, Sprint Review Meetings, and Retrospective.

• Engineered release capacity planning and tracked sprint and release progress in JIRA.

• Positively Influenced stakeholders and vendors, mitigated, or escalated risks/issues as needed.

• Delivered monthly releases consisting of new features, enhancements to existing features, and technical upgrades.

• Analyzed all tasks and activities assigned to the scrum team to ensure timely development with minimal technical debts, while maintaining the highest quality of performance which accelerated on-time delivery by 40%.

• Proactively monitored Sprint Burndown and Release Burndown Chart to track the team's velocity and sprint progress for forecasting.

• Collaborated closely with Product Owner in Backlog Refinement and creating/ refining user stories achieving continuous delivery of goals and milestones.

• Kept Retrospective very engaging with teams by using different techniques focused on communication, transparency, inspection, and adaptation.

• Coached team on how to resolve conflicts, creating a positive working environment and improving morale.

• Collaborated and work with engineering, product, testing, UI/UX, technical communications, help desk, implementation consultants, and infrastructure/hosting teams.

• Worked effectively with multiple Scrum teams both internally and offshore. Scrum Master, 11/2019 to 07/2020

Home Depot – Marietta, GA

• Facilitated scrum ceremonies and backlog refinement.

• Monitored task boards to ensure it is updated to enhance transparency and effective communication.

• Facilitated team retrospectives and ensure continuous improvement in the next sprint.

• Created an Agile-type tracking system for the Support and Stability team and centralized tasks, to create reporting and metrics for team enhancing data sharing and overall improvement in communication by up to 30%.

• Assess each scrum team member's responsibilities and delegate tasks to balance each employee's workload.

• Facilitate, guide, and coach scrum teams using agile methodologies. Scrum Master, 09/2018 to 10/2019

Chase Bank – Marietta, GA

• Coached and guided the development team on agile practices and principles to deliver quality products and services.

• Guide product owners to prioritize and refine user stories in the product backlog to achieve enough READY items for the next sprint and reduce the time of sprint planning by 60%.

• Effectively removed impediments/blockers to meet sprint goals.

• Effectively reported progress to provide transparency on teams' progress.

• Effectively documented, coordinated, and managed cross-team dependencies to keep the project on track.

Scrum Master, 07/2017 to 08/2018

AT&T Inc – Marietta, GA

• Partners with the Product Owner to ensure team workload is appropriate and focused on the right goals and priorities.

• Adopted Jira in the administration of projects and in tracking and generating key agile metrics for reports and progress.

• Organized and facilitated agile scrum ceremonies, sprint planning, daily stand-ups, sprint reviews, sprint retrospectives, and bug triage meetings.

• Developed program-level dependency tracker, covering all workstreams allowing me to forecast and identify impediments and potential blockers.

• Helped in developing a more trusting, collaborative, and transparent team environment where problems could be raised without fear of blame or being judged with a complete focus on problem resolution. Scrum Master, 06/2016 to 07/2017

Verizon Communications – Memphis, TN

• Facilitate weekly backlog refinement sessions with the team to ensure work items meet the team's definition of ready (DOR) and emphasis on Business Value.

• Enact change and continuous improvement increasing the productivity of scrum teams by up to 20%.

• Functioned as a servant leader to spearhead resolution of impediments or blockers that may arise throughout the software development lifecycle which prevent team's delivery.

• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.

• Assess each scrum team member's responsibilities and delegate tasks to balance each employee's workload.

Provider Relations Analyst, 11/2013 to 05/2016

Accredo Health Group – Memphis, TN

• Served as a key liaison between the organization and prescribers, developing of strong, positive working relationships, both internally and externally.

• Used working knowledge & access to resources to independently problem-solve a wide variety of support inquiries often related to Rx receipt.

• Provided exceptional customer service to prescribers through education and training on tools and resources available to assist patients.

• Provided guidance, coaching, and direction to more junior/newer members of team· Supported and led, special projects, often aimed at the process and procedural improvements as assigned.

• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of the best placement for needed resources which decrease by 40%.

• Participated in requirements meetings and data mapping sessions to understand business needs. EDUCATION

Bachelor of Science: Health Information Management, 09/2019 Southern New Hampshire University - Manchester, NH CERTIFICATIONS

• Certified Scrum Master (CSM)

• Certified SAFe Scrum Master (SSM)

PROJECTS

Patient Refill Request Application (Cigna)

• Mobile application for customers to refill their prescription. Med Event Tracker (Cigna)

• Scanner use for tracking defects based on temperature region.

• Projects Customer Track

ing Integration (Home Depot)

• Tracking tool for devices and equipment to track and notify Home Depot of developed faults and problems.

Mobile Banking Application (Chase Bank)

• For check payment, transfer, balance inquiry, and Airtime recharge. React System Application (AT& T Communication Inc)

• Ticketing system to automatically assign lodged complaints and issues to the appropriate team.

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