Service Representative Customer
Resume:
KORINA CASTRO
PROFILE
Business-minded Operations Associate known for verifying received data
against orders for accuracy. Highly energetic with over eight years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workload. EXPERIENCE
Home Health Aide, Horizon, West Milford NJ - March 2020 - Present Support patient in any of their needs may include housekeeping, laundry services, shopping for food and preparing meals, administering medications, taking to appointments. Assist in day to day needs.
Operations Specialist, Atosa USA, Fairfield NJ - May 2022 - November 2022 Input client information into SAP and company database to provide all with quick access to essential client data. Proofread and edited documents to correct errors. Processed and sent invoices, adjustments and credit memos to customers.Answered customer invoice questions and resolved issues discovered during invoicing and collection process. Performed data import, scanning or manual keying processes to verify invoice accuracy. Contacted vendors to follow up on late invoices. Customer Service Specialist, Nissan M. Co, Butler NJ-0ct. 2020 - May 2022 Documented customer correspondence in CRM to track requests, problems and solutions.Upheld quality control policies and procedures to increase customer satisfaction.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Processed documentation and troubleshot discrepancies to build client rapport.Explained benefits, features and recommendations to maximize client retention. Improved customer service wait times to mitigate complaints.
Front End Manager, Olive Garden, Chattanooga TN — Feb 2016 to Jan 2018 Assisted guests at check-in, providing information on various services within the restaurant. Computed bills, collected payments and made change for guests.Input and confirmed reservations for guests. Answered guest inquiries, recommending shopping, dining or entertainment. Reviewed accounts and charges with guests during check out process.
EDUCATION
Southern Adventist University, Collegedale TN —
BBA Business Management, June 2018
************@*****.***
24 Bradrick Lane
West Milford New Jersey 07480
United States
SKILLS
Management
Cooperative Team
Member
Business Development
Computer Proficient
Reporting Skills
Invoice proficient
E-commerce design
Start-up Experience
After sales support
Warehouse Operations
Project Planning
Logistics Oversight
CERTIFICATIONS
SAP - Atosa USA -
May 2022
NNAnet, VinConnect,
XTime, DealerTrack -
Nissan - September 2021
LANGUAGES
Spanish -
Native/Bilingual
Portuguese -
Limited
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