Project Manager Service Delivery
Resume:
John Prugh
Denver, CO ***10
************@*****.***
SUMMARY
Data specialist with a proven track record of building profitable relationships with customers. Excellent communication and technical skills consistently applied to any position. Extensive hands-on experience as Data Center Lead Technician Professional in appearance and presentation. Proficient in computer technology systems such as, Outlook, Microsoft Office including Word, Excel and Power Point, Photoshop, QuickBooks, ESD, Remedy, Kronos and Strengths include:
• Meet Deadlines
• Self-Motivated
• Conflict Resolution
• Customer Management
• Leadership
• Dedication to Teamwork
• Training & Development
• Sales & Rapport- Building Skills
PROFESSIONAL EXPERIENCE
Commscope Denver, CO February 2022 -Current
FND Fiber Network development team
Work as a Network Engineer building digital fiber maps into data centers. Create Fiber maps, splicing points adding the POE’s to the building laying in the conduit. Lay in fiber to create the splice points, the racks in which all servers and patch panels are housed. Documenting all information creating the floor space which will house racks adding all fiber from back bone to cross connects. I reserve ports and efficiently creating a digital map remotely.
TruLink Aurora, CO September 2021-February 2022
Superintendent of Field Operations
Planned all projects ran crews for new installs. Completed fiber splicing, utility pole framing, cable installation and service activation. Completed testing and certifying all equipment after installation. Perform daily field inspection of construction operations to ensure work is being complete. Provided hands-on daily training for employees working under my direction to ensure a safe and productive work environment. Personally installed fiber, copper and entire backbone for all networking services
Lumen (Previously CenturyLink) November 2017 – March 2021
CCM II (Customer Care Manager II)
Successful Project manager in Telecom industry. Single point of contact for advanced level management on a group of assigned customer accounts. Successfully partner closely with sales and service delivery to deliver data, security, cloud and voice services to the customer quickly. Act as the project manager validating order details push orders to order entry and provisioning and proactively manage the customer’s service needs to ensure the highest levels of customer satisfaction. Push the order from sales, to order entry, to provisioning and actively manage all order tasks encouraging counter parts complete tasks in a timely manner. Work with customer to validate and turn up new service. Manage projects from conception to final presentation with ease and success. Stay focused in a high paced stressful working environment. Commit to learning, development and personal growth objectives to provide a superior customer experience. I maintain a proficient understanding of CenturyLink product and services. Met and exceeded all goals.
Time Warner Cable/ Charter Communications, Centennial CO October 2013 – November 2017
Data Center Lead Tech
Meet or exceed all goals and expectations. Install Copper and Fiber within the data halls. Rack and stack servicers and switches, perform maintenance on switches and servers. Update locations of equipment in the ESD system. Plan new installs and maintain all devices with ease. Maintain positive customer experiences and relationships. Manage and install custom upgrades for customers, replace cables, components and accessories. Maintain records and drawing schematics of the center to detail what equipment is installed. Escort customers through the center. Handle Customers concerns with a sense of urgency. Create and maintain escalation tickets for customers and employees daily. Always work shifts as assigned, including daily overtime when necessary. 2nd Qtr MVP award for going above and beyond the call of excellence.
Startel, Lakewood CO August 2011 – October 2013
Working Foreman
Organized all projects, hand-picked techs based on experience to work with me on each project. Installed copper and fiber. Tested all cable and finished “as-built’s”. Always received positive feedback from customers and general contractors. Completed fiber splicing, utility pole framing, cable installation and service activation. Perform daily field inspection of construction operations to ensure work is being complete. Provided hands-on daily training for employees working under my direction to ensure a safe and productive work environment. Reviewed daily production reports, material usage sheets, kept track of work hours complete and maintain accurate “as-built maps” for areas built. Reconcile all issued parts and materials on a daily basis to ensure accurate material usage counts. Operated mini-excavator & cable plow.
EDUCATION
Vincennes University 1990-1991
Indiana University 1991-1992
Code of Conduct Training
Bicsi Technician License 2006
FLUKE Cable Analyzer and Testers Certification Specializing in Copper & Fiber Certifications
Panduit Data center Practices & Services Certification /Corning Healthy Data Center Practices & Procedures Certification
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